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I can't use my keyboard and mouse after resetting with WinRE.

Anonymous
2023-05-18T21:28:01+00:00

Hello,

My Windows 10 have a bit of issue lately,and I tried restarting to Windows Safe mode. When I was presented with a login screen,I tried to type my login password with my keyboard but It remains unresponsive. I tried using my mouse to open virtual keyboard,but the mouse is unresponsive too.

After that,I force shutdown my computer and tried getting to WinRE. I tried to reset my PC through WinRE and choose the 'Keep personal files' option. After booting up,the same problems persists,I can't use my keyboard neither my mouse.

BIOS recognized the keyboard and mouse and I can navigate through the BIOS with it. It seems that only Windows 10 is having the issue.

I have tried using the same mouse and keyboard on a different PC and it worked flawlessly!

What do I need to do?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-05-18T23:52:35+00:00

    Can you check if another USB port recognizes the keyboard?

    Otherwise, there are no options left but to reinstall Windows.

    You can try to restore from a windows disk and see if it recognizes the keyboard.

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  1. Anonymous
    2023-05-19T10:55:11+00:00

    Hello,

    I am sorry for the late reply. I have reinstalled Windows 10 and it works now. Seems like it is the only way for this computer to actually work.

    Oh well, I hope this solves my problem with Windows 10. Thank you for helping me through the guide and I hope your guide will be used for future troubleshooters. Thank you.

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  2. Anonymous
    2023-05-18T23:42:57+00:00

    Hello ViniciusMU,

    I have booted to safe mode and tried to follow the instructions.

    I still can't get past the login screen because the keyboard and the mouse is still unresponsive,even in safe mode. I am positive that the issue is still occuring.

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  3. Anonymous
    2023-05-18T23:20:20+00:00

    Hi, Kusret1999. I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.

    Could you verify that you can boot in safe mode and that the keyboard is still working?

    If yes, we can remove the drivers and restart the system to reinstall automatically.

    Below I will put the tutorial to enter safe mode and perform a repair.

    To enter Safe Mode and use DISM and SFC to repair your installation, you can follow these steps:

    Restart your computer.

    As your computer restarts, press and hold the F8 key repeatedly until the Advanced Boot Options menu appears.

    Use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press Enter.

    Once you're in Safe Mode, press the Windows key + X and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)".

    In the Command Prompt or Windows PowerShell window, you can use the following commands:

    To run the System File Checker (SFC) tool, type: sfc /scannow and press Enter. This command will scan for and repair any corrupted system files.

    To run the Deployment Image Servicing and Management (DISM) tool, type:

    For DISM with the online Windows image: dism /online /cleanup-image /restorehealth and press Enter. This command will repair any issues with the online Windows image.

    For DISM with a specific Windows installation source: dism /online /cleanup-image /restorehealth /source:C:\path\to\windows\files (replace "C:\path\to\windows\files" with the actual path to your Windows installation files) and press Enter. This command will repair any issues using the specified installation source.

    Wait for the scanning and repairing process to complete. It may take some time.

    Once the process is finished, restart your computer normally.

    Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

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