Trojan Virus Threat Removal

Question

Trojan Virus Threat Removal

Anonymous

I had a trojan virus threat appear in my Recycle bin folder after I cleared out my downloads folder from Mods etc I had downloaded for some older games.

Naturally, I immediately hit the quarantine button and headed to the rest of the security listings once that was done: one of these was 'remove'. Being the fool I am, I pressed it assuming that this meant that the threat would be removed from my PC, and that I'd be able to go back to working in peace.

However, I was informed that the infection had been removed from quarantine, and now I'm absolutely petrified I've got some nasty-**** virus lurking on my PC which is now going to cause havoc to my PC, as I don't know 100% if it's been removed or not. When I check my Windows defender now, all I get is a listing informing me it's been removed or restored. I'm assuming I'm not being an idiot when I think that what this means is that the file has either been removed (i.e. full on deleted) or it's been cleaned of the virus and that the file's 'restoration' means it's back on my PC in its clean, non-virus state? There's no listed exceptions under my security tab, so I'm hopeful I've not cocked it up in any capacity.

I've already run an offline scan (as I was told this is the most thorough and safest way to do so), and it's not come back with any reported threats. However, I'm obviously not too tech savvy, so I don't know if I'm missing anything and my PC is still at risk? Is there anything else I should do to guarantee the threat is gone?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

Answer 1

Ramesh 176.1K Volunteer Moderator

If you think your system is infected, please start a new thread and post the details there.

Clearing the detection history is for a different scenario.

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Answer 2

Hi EliGB

I am Dave, I will help you with this.

Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.

Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

Delete the contents of that Service folder.

Navigate to this folder:

C:\ProgramData\Microsoft\Windows Defender\Quarantine

Delete the contents of that Service folder.

Close File Explorer.

Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.

Then check if that malware list is clear.

Answer 3

I also have a Trojan on Windows 10 PC and have encountered the same issues as the person above.

When I tired to follow the first set of instructions listed above, I cannot get farther than C:ProgramData/Microsoft/Windows Defender/Scans , and then get a message that says I don’t have permission to access the folder. When I select the ‘Continue’ box, the message reads ‘ you have been denied permission to access this folder’ (to gain access to this folder you will need to use the security tab)

I’m also not tech savvy and am concerned that my PC may already be affected.

Do I need to be the Administrator? If so, how do I check to see/ change my status?

Answer 4

DaveM121 867.7K Independent Advisor

Yes, rest assured your PC is now safe and clear of all malware, there is nothing further you need to do.

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Answer 5

Hi Dave,

          I've deleted the contents of the folders like you asked me to, and I've run the offline scan. My protection history is now clear and my PC is currently reporting no current threats to my PC. Am I correct in now assuming that this means that my PC is safe and clear?

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Trojan Virus Threat Removal

7 answers