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Spectrum wifi keeps cutting out and disconnecting every so often only on this laptop

Anonymous
2023-05-19T01:15:07+00:00

Hi everyone!

For some reason my laptop has exponentially slower speeds than other devices using the same wifi. In addition, the wifi keeps dropping. It's weird because the signal would be full bars and next thing you know boom it cuts out. Then, like 20-30 seconds after I reconnect, it's fine again. It'd just say "No internet. Secured". My drivers are up to date so I don't know what's wrong. When I'm in college, and I use AT&T wifi, it works perfectly well there plus the speeds are consistent with other devices on the same network. When I'm back home though, I struggle with this spectrum wifi. I'm sure it's not on Spectrums side as the wifi works perfectly fine on other devices it's just my laptop. Is there some special configuration I might need to do? Any help would be appreciated thanks!

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2023-05-19T03:42:28+00:00

    Hi, MicrosoftUser522,

    Sorry to hear you're experiencing this issue.

    Please provide some more details to help to identify what is causing this problem. Which is the full model of your laptop?

    Also, attach a screenshot of the System Information Page:

    1-Right-click on Start then click on Run

    2-Type: msinfo32 and click on Ok

    And a screenshot of the version of the driver installed:

    1-Right-click on Start then click on Device Manager

    2-Click to expand the Network adapters

    3-Right-click on the Wifi driver and click on properties

    4-Take a screenshot of the General and Driver tab

    2 people found this answer helpful.
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  2. Anonymous
    2023-05-19T22:32:03+00:00

    There is a new version of Bios on the Dell website released on 11 Apr 2023. You can download it at this link.

    https://www.dell.com/support/home/en-us/product...

    And a new version of the Wifi driver on the Intel website released on 3/23/2023. You can download it at this link.

    https://www.intel.com/content/www/us/en/downloa...

    Downloading and installing these updates should fix the problem.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2023-05-19T18:22:35+00:00

    You have a new Bios, you might into that.

    The Intel Wireless-AC9462 card is an AC card with 1x1 connection. It is also a CNVio card which needs components on the motherboard/chipset, so make sure those are updated.

    When I had a Spectrum gateway, the antenna were internal. You might try placing the system is different locations regarding that gateway and test without other devices interfering, as much as possible.

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  5. Anonymous
    2023-05-19T17:56:19+00:00

    Hello!

    I appreciate you helping. The model of my computer is the Dell Inspiron 5000 Series (specifically Inspiron 5391).

    Here is the screenshot of my system information page:

    and here is the screenshot of the network driver info.

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