Hello Bill, how are you?
Try creating a new local Windows account and see if you can access it normally.
- Press Windows + R keys to open the "Run" window;
- Copy and paste the command
netplwiz
and press ok;
- Click on the "Add" option;
- Select the option "Do not sign in to a Microsoft account";
- Choose a name and password for this profile and then proceed;
- After the new profile is created, go back to the "User Accounts" screen, click on your user and then on "Properties". Select the "Group Membership" tab;
- Mark the profile as Administrator and click on Ok;
- Login with the new account;
If necessary, copy and paste the files from the old account to the new account:
- Press "Windows flag" key + E to open File Explorer;
- In File Explorer, select "This Computer" in the left column;
- Under "This Computer", select "Windows (C:)";
- Among the presented folders, select the "Users" folder;
- Accessing the "Users" folder, select and access the folder with the name of your old account;
- Open the folders inside the folder with the name of your old account, and copy the files to your new account.
Important: You must OPEN THE FOLDERS in your old account and COPY THE FILES to the new account, it's no use trying to copy the folders.
After migrating your data, delete your previous user:
- Press Windows+R keys to open the Run window, type
netplwiz
and click OK;
- Select your previous user and click Remove.