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Fix on Event ID: 86

Anonymous
2023-05-21T03:46:46+00:00

hello, my amd drivers started crashing, and sometimes it gives a driver timeout error to me, and every time i launch a game, the system just froze completely, and i have to force shutdown by holding the power button. i tried reinstalling drivers but it didn't work, any game i launch it would do the same, or even just doing a gpu benchmark, it would froze completely. since my laptop has an integrated and dedicated gpu, i tried disabling the dedicated gpu on device manager, and run a game, and it runs fine, but when i enable the dedicated gpu, it freezes again. i contacted amd about it, and just advice me to just update bios, do a clean boot, and re install the drivers, and it didn't worked. i tried looking at the event viewer and this is the log when it crashes.

SCEP Certificate enrollment initialization for WORKGROUP\LAPTOP-AQTOCKMR$ via https://AMD-KeyId-8a0578cf56146fea399af903fb5b0ac36eb2786a.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

GetCACaps: Not Found

{"Message":"The authority "amd-keyid-8a0578cf56146fea399af903fb5b0ac36eb2786a.microsoftaik.azure.net" does not exist."}

HTTP/1.1 404 Not Found

Date: Sun, 21 May 2023 03:27:55 GMT

Content-Length: 121

Content-Type: application/json; charset=utf-8

X-Content-Type-Options: nosniff

Strict-Transport-Security: max-age=31536000;includeSubDomains

x-ms-request-id: 15fb613b-8ac9-41b3-8fda-c4cd8d0c9224

Method: GET(515ms)

Stage: GetCACaps

Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

or sometimes its,

SCEP Certificate enrollment initialization for WORKGROUP\LAPTOP-AQTOCKMR$ via https://AMD-KeyId-8a0578cf56146fea399af903fb5b0ac36eb2786a.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

Method: GET(16ms)

Stage: GetCACaps

The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

tried emailing amd again about this and they haven't emailed me back, so im asking around here, i dont know if the gpu is damaged, or the driver is bad.

Setup:

CPU: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx

GPU: AMD Radeon RX 560x

Ram: 16gb, 2400Mhz

BIOS: version 1.12 (latest for Acer Nitro 5)

no overclocking setup, bios is running on default settings.

Windows for home | Windows 10 | Devices and drivers

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  1. DaveM121 890.4K Reputation points Independent Advisor
    2023-05-21T08:35:15+00:00

    If that did not solve this, then please go to the support page for your PC on the manufacturers website, they should have a utility to update all drivers there and also check for any BIOS update that may be available and not yet installed.

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  2. Anonymous
    2023-05-21T07:07:21+00:00

    that's so weird, amd said to install the latest too, so i did use their amd utility tool to remove the current driver, and download the latest, i did those steps but it does the same problem.

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  3. DaveM121 890.4K Reputation points Independent Advisor
    2023-05-21T06:54:06+00:00

    Your minidump files indicate that it is the device driver on your AMD graphics card that is causing the problems on your PC.

    You should completely remove the current AMD graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the AMD graphics card device driver.

    A slightly older version of that driver is more stable than the latest version.

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  4. Anonymous
    2023-05-21T06:46:55+00:00

    Hi! here's the dmp files, although i dont usually get a BSOD when i open some games, it just freezes (sometimes it goes black, then freezes).

    https://1drv.ms/u/s!ArOlrMVzAQYNg1v1mhzAYdfQXenK?e=eHTr5q

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  5. DaveM121 890.4K Reputation points Independent Advisor
    2023-05-21T06:18:34+00:00

    Hi Daniel,

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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