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PC Crashing after closing a game

Anonymous
2023-05-07T23:06:13+00:00

Hi all, I'm having an issue with my PC where it keeps crashing after closing games. It runs absolutely fine with no issues whilst playing, alt-tabbing, doing everything else like browsing the net or streaming etc. It ONLY ever happens when I close a game. Everything just freezes and becomes non-responsive. Sometimes it automatically shuts down on its own, other times I have to do a hard shutdown by holding or pressing the power button on the tower. It seems to be fairly inconsistent and I can go through a bout of it happening every single time, and then not happening at all for a week and then it suddenly returns again. I believe it started happening roughly around February of this year but not 100% sure.

Any help to resolve the issue is much appreciated.

I've tried the standard things like drivers updates etc. Hasn't helped. I also did all the cmd prompt stuff (sfc /scannow and DISM). It found a repaired some stuff but didn't solve the problem.

System:

Windows 11 - 22H2 - 22621.1555

Intel i9-9900K

Z390 Aorus Ultra

NVIDIA RTX 2080 Ti (MSI Gaming X Trio)

Corsair Vengeance LPX 32GB 3200MHz

Corsair RM750x 750W PSU

Samsung 970 EVO Plus 1TB NVMe

A quick check of the reliability history shows the below as occurring.

Windows - Hardware Error

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffff860829b32010

Parameter 2: fffff8078a8d3730

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22621.2.0.0.768.101

Locale ID: 2057

Windows - Windows stopped working

Description

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffff8608247cb010, 0xfffff8078a8d3ac0, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\Minidumps\050723-8296-01.dmp. Report Id: 40891473-8d13-4b32-b32c-7909d3d9426c.

Windows - Hardware Error

Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffff8608247cb010

Parameter 2: fffff8078a8d3730

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22621.2.0.0.768.101

Locale ID: 2057

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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6 answers

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  1. Anonymous
    2023-05-14T13:45:02+00:00

    Update:

    Just a quick update on this. A full CLEAN install of the video card driver using the GeForce Experience software fixed the issue.

    Thanks again for your help.

    2 people found this answer helpful.
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  2. Igor Leyko 110.6K Reputation points Independent Advisor
    2023-05-08T01:27:39+00:00

    May be some software causes a corruption in memory.

    Please use driver verifier to gather additional information. https://support.microsoft.com/en-us/help/244617...

    Run

    verifier /standard /all /bootmode resetonbootfail

    command, reboot PC and use it as usual (with lower performance). If blue screen happens, please share memory dumps to OneDrive for analysis.

    1 person found this answer helpful.
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  3. Igor Leyko 110.6K Reputation points Independent Advisor
    2023-05-08T00:44:18+00:00

    The dump shows your NVidia driver is corrupted. Please update it or at least reinstall.

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  4. Anonymous
    2023-05-08T00:40:43+00:00

    Hi Igor, please see link below.

    New folder

    Thanks for your help.

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  5. Igor Leyko 110.6K Reputation points Independent Advisor
    2023-05-07T23:55:46+00:00

    Hi Stefan,

    My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.

    Please share memory dumps to OneDrive for analysis.

    https://answers.microsoft.com/en-us/windows/for...

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