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Problems with second monitor with HDMI to DisplayPort converter

Anonymous
2023-05-30T13:08:16+00:00

Hi, I have a problem with my computer trying to use a second monitor. I have a RX6650 xt and I'm trying to use a second monitor using a HDMI to DisplayPort converter. The monitor shows de BIOS image when de pc starts and even shows the BIOS setup but when Windows initiate it says that don't have a HDMI input and goes black. Sometimes I touch and move the converter and the pc recognize the monitor but only for a few seconds and then goes black again. I have the latest drivers and updates on Windows and AMD software adrenaline edition. Until now I've tried everything that I found on internet, reinstall de graphic drivers, a clean restart of the pc but nothing has worked except when I start windows on safe mode, It's the only way that the monitor works with de DisplayPort.

My setup is a Ryzen 5 5600x, B550M DSH3 motherboard and as I say a RX6650xt. Can someone help me with that? Thanks

Windows for home | Windows 11 | Display and graphics

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  1. LightJack 05 2,575 Reputation points Volunteer Moderator
    2023-05-30T15:30:12+00:00

    Hi,

    sounds like bummed up drivers to me...

    Try using DDU (Display Driver Uninstaller) to completely remove the AMD driver.

    Then reinstall it.

    You can also choose "Clean installation" under advanced options during the installation process.

    Sincerely,

    LightJack

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  2. Anonymous
    2023-05-30T14:41:34+00:00

    I appreciate a lot your help. I'll try the options that you gave me and also change the converter to make sure that it's not the problem. Thank you a lot.

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  3. Anonymous
    2023-05-30T14:01:40+00:00

    Hi, thanks for your quick reply. I thought that was the problem, I changed the HDMI cable, I have cleaned the ports and sadly I don't have another HDMI to DisplayPort converter and I was getting a refund from this one until I found that it works when I open the BIOS setup and when I start Windows in safe mode so that make me thing that the problem its anything else, maybe drivers or something else. Anyway, I'm going to take your advice and I will try to change the converter and hope that solve the problem. Thanks again.

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  4. Anonymous
    2023-05-30T14:23:22+00:00

    Thank you for the reply,

    if you want to try checking your graphic card again, I suggest using the DDU tool

    https://www.guru3d.com/files-details/display-dr...

    Recommended usage

    The tool can be used in Normal mode but for absolute stability when using DDU, Safemode is always the best.

    Make a backup or a system restore (but it should normally be pretty safe).

    It is best to exclude the DDU folder completely from any security software to avoid issues.

    DDU Guide / Tutorial

    https://www.wagnardsoft.com/content/DDU-Guide-T....

    If you are sure that the driver is up to date and display settings are correct, then it is probably the DisplayPort converter

    when the converter or cable is faulty, it is possible for a second monitor connected via an HDMI to DisplayPort converter to appear during the BIOS screen but not work.

    also, you can check the Monitor compatibility,

    Check the monitor's specifications and ensure it supports the DisplayPort standard being used.

    refer to these links for more info

    https://windowsreport.com/how-to-check-displayp...

    https://pointerclicker.com/how-can-i-tell-what-...

    https://stealthoptional.com/how-to/how-to-check...

    Best Regard

    Amr

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  5. Anonymous
    2023-05-30T13:46:54+00:00

    Hi Daniel,

    I'm Amr, an independent advisor.

    It seems from your description the reason for a black screen is the computer isn't communicating with the monitor properly because of loose or improper cable connections.

    Here are a few things you can try:

    Make sure that the HDMI to DisplayPort converter is properly connected

    Try using a different HDMI to DisplayPort converter. It's possible that the converter you're using is faulty.

    Try using a different HDMI cable. It's possible that the HDMI cable you're using is damaged.

    For further instructions and fixes please refer to these links

    https://www.technewstoday.com/fix-hdmi-to-displ...

    https://www.computerhope.com/issues/ch000241.htm

    I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

    This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

    Best Regard

    Amr

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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