Hi, I have a similar issue with random crash while in game. I noticed that the last step Vinicius provided has been removed. I wanted to know if you have found virus or it just solved by itself after doing all the step mentioned?
My PC keeps crashing when I play games after I enabled Secure Boot in BIOS?
Every time I load up a game on my pc, after around 10 minutes. My pc will fully freeze and I have to turn off the power to restart it. There is no error message and once I reboot the pc everything is normal until I load up another game. It only started doing this after I had turned on Secure Boot in BIOS and I have no idea why. I have used Task Manager on my second monitor to see if something with my hardware was wrong but at the crash there was no sudden movement in the performance of my specs. My specs are CPU: Intel i9-10850k, 16GB of Memory and GeForce RTX 3080 with a SSD and a HDD. I have switched back the BIOS settings, factory reset my pc and set all the BIOS settings back to default. None of these have worked. I can't think of any other reason why my pc can no longer run games. I need some help?
Windows for home | Windows 11 | Performance and system failures
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Anonymous
2024-01-23T14:44:16+00:00 -
Anonymous
2023-07-13T13:54:10+00:00 I found the log of the unexpected shutdown but there is no service associated with the problem.
Dump is only created if there is a failure recorded by the system (BSOD), for example drivers and apps with corrupted or incompatible files.
This problem may be related to some hardware for example.
I suggest we check the file system and the computer for viruses first.
To check system files:Run the following commands from the command prompt (as an administrator) one at a time:
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup
sfc /scannow
chkdsk /R /F /XReboot and check if the issue is resolved.
To Scan for viruses and malware:
Follow the Defender offline procedure at the link below:
https://support.microsoft.com/en-us/windows/hel...Then download the trial version from the website below Malware bytes and run it.
https://www.malwarebytes.com/lp/sem/br?gclid=Cj...Finally, there's a step-by-step with two more items to check, if the problem still hasn't been solved:
<Removed by Moderator>Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Let me know if it works.
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Anonymous
2023-07-13T10:27:35+00:00 Hi Vinicius, thanks for the reply. I've listed the application and system log files down below but for security reasons I don't feel like its a good idea to give my Security Logs but I have checked them myself and nothing seems to be wrong with them, they all say audit successful. On the dump files, it seems for some reason that my pc has no dump files. I'm not sure why but it may be due to the fact I just factory reset. You can see in the screenshots also.
https://drive.google.com/drive/folders/1SM9fhHBS_fVA3yqfEim_rb_Otb3fBjOi?usp=sharing
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Anonymous
2023-07-13T16:21:30+00:00 You are a legend, fixed it. I'm having no issues playing my games. No performance problems and so far has not crashed or anything like that so I would call it a success. If anything does happen I will let you know but hopefully everything is back to normal. Thank you so much! You are incredible.
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Anonymous
2023-07-12T23:40:18+00:00 Hi, OctaviusVilliers. I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.
Can you send me the windows logs and the directory dump below, so I can analyze it?
c:\windows\dump
To get the Windows Event logs:
In the Windows search bar, start typing: Event Viewer.
Click Event Viewer Application in the search results pane.
In Event Viewer, expand "Windows Logs" (in the left pane).
Right-click Application and click Save All Events As.
In the Save As dialog, ensure that the file type is set to Event Files (*.evt).
Name the log file "Application" and click Save.
Repeat steps 5 through 7 to get the System and Security logs.
Upload these logs to some drive(onedrive, google drive, dropbox or another) and send me a download link so I can review it.
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