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Pc reset and account still there

Anonymous
2023-07-05T14:37:35+00:00

Hi there I just reset my pc to factory settings last night so I can sell my pc. But after it’s done the reset my account name is still there but when I put my pin in it states : the user profile service service failed the sign in. User profile cannot be loaded. I thought after you reset it would allow you to set new account up. So how do I sign in and have my pc operational to sell it?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. DaveM121 872.6K Reputation points Independent Advisor
    2023-07-05T15:10:19+00:00

    Hi Ryan,

    I am Dave, I will help you with this.

    A Windows reset an sometimes result in a corrupt operating system and that problem with the login is fairly common after a reset, the best options to reset Windows again and ensure you select the option to remove everything.

    Click the power button on the login screen.

    Press the Shift Key and click Restart

    Your PC will boot into the Windows Recovery Environment

    Go to Troubleshoot - Advanced Options - Reset this PC

    Choose to keep your files and apps, just your files or to keep nothing

    Then start the Reset

    10+ people found this answer helpful.
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  2. DaveM121 872.6K Reputation points Independent Advisor
    2023-07-05T18:46:44+00:00

    If the second reset did not solve this, and you still cannot get into Windows then the only option will be to create a bootable Windows 10 USB and use that to clean install Windows.

    Click this link:

    https://www.microsoft.com/en-us/software-downlo...

    to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), you can create a bootable USB flash drive (min 8GB) using that tool

    Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS) to begin installing Windows 10

    During the installation process skip the steps which ask for a product key and select the option 'I am Reinstalling Windows 10 on this PC', and activation will not be an issue.

    2 people found this answer helpful.
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  3. Anonymous
    2023-07-05T15:14:35+00:00

    Okay thank you I’ll try this

    1 person found this answer helpful.
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  4. Anonymous
    2023-07-05T18:38:04+00:00

    Hi there. I done the reset again this way but still have the same issue? Is there another way to fix it ?

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  5. DaveM121 872.6K Reputation points Independent Advisor
    2023-07-05T15:21:50+00:00

    Glad to help!

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