AirPod MAx Headphones don't show up as an Audio device when connected through bluetooth

Hello connor hammond,

Welcome to Microsoft Community.

To determine the cause of the problem, we may need a series of tests.

Try connecting another Bluetooth headset device to your PC to see if the same problem occurs.

Try pairing your AirPod Max with another Windows 11 device, and then confirm if the same issue occurs in other devices. If possible, you can also try to test on a device with Windows10.

Please let me know the test result, which will help me analyze your problem.

Also, for now, perhaps I could suggest that you specify your AirPod Max device directly as the input device in the "Output" option on the sound page, which might be helpful.

Finally, I found the technical specifications of the AirPod Max device on Apple's website:

AirPods Max - Technical Specifications - Apple

There are no Windows-related devices in System Requirements and Compatibility.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Although I found this in the accompanying introduction, the official announcement also indicates that the functionality will be limited.

I'm not sure if the issue is due to this, but I think contacting Apple's after-sales support might be possible for some additional advice.

You can continue to reply to me here, and I will be happy to continue the discussion with you on this issue.

Best regards,

Mitchell - | Microsoft community support expert from MSFT

Hi, I am Dhanam, Independent Advisor here to work with you on this issue.

I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

In the search box on the taskbar, type services, then select it from the results.

Or

Start - Windows administrative tools -Services

Select each of the following services, right-click, and then select Restart or refresh :

Windows Audio

Windows Audio Endpoint Builder

Remote Procedure Call (RPC)

Bluetooth Audio Gateway support

If you still have issue, reinstall all Audio drivers

This is a public user-to-user support forum. I'm a user like you helping other users. I do not work for Microsoft and cannot access any user accounts.

I hope this can help you. If this still can't solve your problem, just let me know and I'll do my best to try to help you.

Regards,

Dhanam,

Independent Advisor.

This didnt solve the issue

Disconnect your AirPods and reconnect them and check

Thank you for trying to help!

Sadly your suggestions didn't end up fixing the problem so i'm going to add some screenshots to use to describe my issue better.

Here it is showing that my AirPods are connected to my computer through bluetooth and the headphones make a sound as if they are connecting.

Here is where they show up as an audio device where I can right click them and select connect and when I do that the menu just disappears and doesn't give any information as to why it isn't connecting. It does say through the bluetooth the headphones are connected.

Does this mean there is an issue between the Bluetooth adapter and the windows audio that isn't connecting?

Again, Thank you for all your help I truly appreciate it.