I have had multiple comments on Microsoft news articles that were all appropriate blocked at least 3 times a week . Can someone please tell me where I’m supposed go for an appeal because I have received no notification in my email from Microsoft telling me the reason or status of any of my comments that were rejected .
* Moved from Community Center
You aren't communicating with MSN here and you will not be hearing from MSN as to why a comment was blocked.
Here's my canned response on moderation. Please see, in particular, points 4, 5 and 6. On #6 the Feedback link will let you complain about moderation, but you will not receive a reply. There is no reason to try to appeal the blocking of a specific comment.
1. You may find useful information at https://www.msn.com/en-us/community/guideline
2. There were so many unacceptable comments that commenting was shut down for a few
months not too long ago.
3. Now that commenting is allowed again, moderation is very restrictive.
4. Moderation is a dysfunctional mess. It's being done via AI, via a bot, not humans and is
random and inexplicable.
5. If a comment you tried to post was banned, you can appeal that from the Feedback link
at the bottom of nearly every MSN page. This may or may not be acted on and you may
or may not receive a reply. There used to be a more direct method, but that's been removed.
6. I've searched but have not found a way to contact MSN staff regarding this moderation
except the Feedback link that's at the bottom of nearly every MSN webpage. If you receive
a reply to the feedback, it will be a generic reply that doesn't address your specific issue.
Don