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My Acer Windows 11 won’t turn on

Anonymous
2023-06-19T14:32:02+00:00

My acer window 11 laptop refuses to turn on after getting the new update. My keyboard won’t light up but it seems to be able to charge since the charging light comes on when it is plugged in. I’ve tried holding the power button for 30 seconds, I’ve tried fully charging it, and I left it over night to see if it would just take a few hours but nothing has happened. I thought it might be a problem with the power adapter as I have snapped the charger inside the laptop about two years ago, but I got that fixed a couple months ago when my laptop refused to turn on at the time. I’m not sure if this is a similar problem or it has to do with the update. To be more specific, it was updating and restarted. It seemed to have finished when it reached a hundred percent and my home screen flashed on only for my screen to turn black and the laptop became unresponsive. What should I do?

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2023-06-19T20:52:45+00:00

    I truly appreciate you using your time to help me, I would like to clarify this though. I’m not able to tell if my laptop is on or off. Pressing the power button or any key won’t turn the screen. Nothing comes up and the light on the keys are unresponsive. Do you think this is a hardware problem?

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  2. Anonymous
    2023-06-19T22:42:46+00:00

    Please send your device manufacturers service support.

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  3. Anonymous
    2023-06-19T15:03:45+00:00

    Hi, I am Dhanam, Independent Advisor here to work with you on this issue.

    I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Power ON your computer and as Windows / manufacturer's Logo appears, Power OFF - Repeat 3 times.

    Now your computer will go into Advanced Recovery Environment

    Advanced Options - Troubleshoot - Advanced Options -

    1. System restore - Choose a date time before this issue starts

    or

    1. Reset this PC - Keep files - Local reinstall

    https://support.microsoft.com/en-us/windows/rei...

    This is a public user-to-user support forum. I'm a user like you helping other users. I do not work for Microsoft and cannot access any user accounts.

    I hope this can help you. If this still can't solve your problem, just let me know and I'll do my best to try to help you.

    Regards,

    Dhanam,

    Independent Advisor.

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