get help in Windows 11 not working

Question

get help in Windows 11 not working

Anonymous

all i see is a white screen and I cant contact support

what do I do?

happened after a bios update

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1 answer

Answer 1

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the suggested methods below.

Update Get Help app

Open Microsoft Store then Click Library

Update Get Help or click Update all

Reset Get Help app

Press Start then search Get Help

Right click it then select App settings

Click Terminate > Repair > Reset

Uninstall Get Help

Press Windows key + X

Click and Run Windows Termina (Admin)

Copy and paste the command below then press Enter

Get-AppxPackage *Microsoft.GetHelp* -AllUsers | Remove-AppxPackage

Proceed to reinstall Get Help App

Go to Microsoft Store then Download again Get Help App

or copy and paste the command below then press Enter

Get-AppXPackage *Microsoft.GetHelp* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your PC

If this does not work, please try the link below

https://support.microsoft.com/en-us/contactus/#

Make sure to click "contact support" in the browser instead.

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

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