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Cannot log onto a website on one computer but can on another issue.

Anonymous
2023-07-01T17:54:33+00:00

Hello, On my personal laptop, for some reason I cannot log onto some accounts online. I can get to the sites but when I enter my credentials, it simply loops back to the login again as if I did not do anything. These same accounts on the same sites, however, I can log onto easily on my work laptop. Everything is up-to-date, including browsers, OS and all. I tried Chrome, Firefox, and Edge. I flushed DNS, cleared history, cache, and cookies, reset TCP/IP and rebooted. I turned off firewalls and had no ad blocker addons running or installed. Checked for malware and nada. Ensured JavaScript was enabled. OS is Windows 10 Pro although I feel like a noob today. One site in particular is https://www.pplelectric.com/ and another is https://www.aetna.com/ and both do the same. I go to the login screen, credentials entered, hit button and both just act like they are going to load my home screen or something but instead loop right back to the login screen again. Both sires are easily accessible from my work laptop with the same OS and browsers. I have to be missing something, if anyone has any suggestions/ideas. I am not sure I selected the right place to ask for help on this Thank you

Windows for home | Windows 10 | Internet and connectivity

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EmilyS726 235K Reputation points Independent Advisor
2023-07-01T21:18:35+00:00

Hi Joe, thank you for providing all of this additional information.

Can you check to see if your computer's location settings and the time is correct. Make sure your computer is not on proxy or VPN.

I know you have already done the dns flush and all that fun stuff, have you simply tried the reset network from Settings? Also, is your IP set to auto assignment or did you assign specific IP?

As for antivirus/firewall - are you using third party or built in Windows'? If you are using third party, please uninstall all, instead of just disabling. For example, McAfee, is known to have more than one installed. Besides its security app, it also has web security. So make sure all are uninstalled. Then restart and see if it works.

If it doesn't work still, I am afraid you will want to consider creating another local user and see if it works on the other user profile. Or try clean boot (https://support.microsoft.com/en-us/topic/how-t...) to see if the issue can be due to any third party app conflict. etc.

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  1. EmilyS726 235K Reputation points Independent Advisor
    2023-07-01T23:26:19+00:00

    You are welcome. Glad it is an easy fix. Websites may use the client's system time or time zone information as part of their authentication or session management processes. When a user attempts to connect or sign in, the website may compare the provided time information with its own server time or perform other checks to ensure consistency. If there is a significant discrepancy or if the time information appears to be tampered with, the website can reject the connection or sign-in attempt.

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  2. Anonymous
    2023-07-01T23:11:13+00:00

    Thank you for thinking of something I did not. The clock was correct but the time zone was off. So I set the time zone from US Pacific to US Eastern and it did not work because it shifted the time three hours forward but as soon as I corrected that, the sites automagically allowed me to log in. I was set to create a different user to see if this one was messed up but no need. Thank you so very much! I never even gave the time zone a thought.

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  3. Anonymous
    2023-07-01T18:43:57+00:00

    Hello Emily,

    I forgot to mention I did try private mode before. We just moved and the problem was at the old house and still is here and we were given a new router but was the same ISP so I connected with the hotspot on my phone, as suggested, and no luck. And I am able to log into each on my phone too. For comparison, I am able to log into my bank, credit cards, gmail and so forth. It is mainly these two sites and perhaps a one or so more I cannot think of at the moment. It has been going on for a while and my troubleshooting skills are exhausted.

    Thank you,

    Joe

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  4. EmilyS726 235K Reputation points Independent Advisor
    2023-07-01T18:28:18+00:00

    Hello. This is Emily.

    Looks like you have already tried the typicals. I think it’s important to isolate the issue first. Any chance you can connect to a different internet source, such as phone hotspot to see if it works? That can help provide some direction as to if the issue is on the OS or on the network.

    Have you also tried browser private mode?

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