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For months now (new laptop that is maybe 3/4 months old?) my laptop experiences an Event 125 Kernel-Power issue, leading to Event 41. This never seems to happen while in use with the exception of one event recently on using Netflix.
In fact, this particular event seems to happen only when the laptop is in sleep mode, or when the lid is closed. Can someone help me make sense of the Event viewer log so I can figure out what is overheating/causing the issue? I just don't understand why this happens when the computer is, in theory, under reduced load, and never when playing a game!
ACPI thermal zone \_TZ.TZ01 has been enumerated.
_PSV = 0K
_TC1 = 1
_TC2 = 2
_TSP = 2000ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 383K
_HOT = 0K
minimum throttle = 0
_CR3 = 0K
The computer in question is a Lenovo Legion 5 Pro 16ARH7H.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi Tim,
I am Dave, I will help you with this.
That indicates a thermal event occurred on your laptop but does not indicate the hardware deice that happened on, there would not be a software solution, honestly, because it is a new device, you should get it serviced by Lenovo or the place of purchase for free under warranty.
