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@ symbol disabled on UK language

Anonymous
2023-07-27T14:22:58+00:00

Hi,

I recently changed some language settings in windows to remove the US english setting and leave only the UK ones. When I do this the @ symbol becomes disabled, even on the on-screen keyboard. The only way I can get this to now work is to reinstall the US language and change the keyboard layout to US,. This leaves my " and @ keys as opposite to my physical keyboard.

Any help on how to enable the @ symbol with UK language and keyboard settings would be appreciated.

Thanks.

Windows for home | Windows 10 | Input and language

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  1. Anonymous
    2023-07-28T02:23:50+00:00

    Hello, Andrew Glendenning1

    Welcome to Microsoft Community.

    The keyboard layout for English US and English UK is not the same. If you want to type @ in a UK English keyboard, you need to hold down the Shift key and then press the single quote key, as shown in the following image:

    United Kingdom Keyboard - Globalization | Microsoft Learn

    United Kingdom Extended Keyboard - Globalization | Microsoft Learn

    Image

    Image

    The way to enter @ on UK Keyboard and UK extended keyboard is the same. Just hold down the Shift key and then press the single quote key.

    Let me know if you have any other concerns.

    Best regards

    Yuhao Li

    Microsoft Community Technical Support

    10+ people found this answer helpful.
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  2. Anonymous
    2023-07-28T03:51:21+00:00

    Hi,

    The key does nothing when I press it with the UK language selected. I have to select US and use shift and “ key to make the symbol. Even the on-screen keyboard doesn’t do anything when UK is selected and I press the @ symbol.

    8 people found this answer helpful.
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  3. Anonymous
    2023-07-28T05:56:46+00:00

    There might be an issue with the English UK language pack. It is recommended that you remove and reinstall it and try again.

    Additionally, you may consider taking the following troubleshooting measures:

    1. Create a local user or administrator account in Windows: Create a local user or administrator account in Windows - Microsoft Support.
    2. Perform a clean boot in Windows to identify potential conflicts caused by user profiles or background programs: How to perform a clean boot in Windows - Microsoft Support
    3. Use the System File Checker tool in Windows to help identify and resolve any corrupted system files that may be affecting keyboard functionality: Using System File Checker in Windows - Microsoft Support

    If the issue persists despite attempting the suggested solutions, the remaining course of action would be to either reset the computer to its default settings or perform a fresh installation of Windows. Unfortunately, there is no alternative method that guarantees a more effective resolution. It is crucial to ensure that you have backed up your files beforehand to prevent any data loss during the process:  Give your PC a Fresh Start - Microsoft SupportReinstall Windows - Microsoft Support Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.

    4 people found this answer helpful.
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