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Epson LQ-590 printer lost after Win 7HP to Win 10HP upgrade. Reinstalling shows printer but apps still cannot see it.

Anonymous
2023-06-26T19:21:36+00:00

Hi, I have a very unusual (but who knows , hopefully not) with my LQ570 printer and look for some genius out there who may have a clue about what is going on!

Here is the story:

  1. I upgraded 2 gateway SX2370 computers from windows 7 home premium to Windows 10 home premium
  2. On the main computer my LQ-570 had disappeared from the printer list. I unplugged it and replugged it and it took about 10 minutes to tell me it was installed as LQ-570. (Originally had been using a USB to Parallel Connector)
  3. If you open any app and try to print there is no LQ-570 Present
  4. If you right click on the printer there is no Printer properties or printer preferences
  5. The existing USB Brother Laser printers worked just fine on both computers after the upgrade

What I have Done:

  1. I tried different LQ-570 printer with the same bad results
  2. I tried both printers on another upgraded Gateway SX2370 computer with the same bad results
  3. I tried a printer on an older HP 9100 with Windows 10 and it installed perfectly in less than 1 minute
  4. I tried running the printer troubleshooter and it could not find a problem
  5. There is NO driver available from Epson for this printer because windows 10 provides it.
  6. Ran SFC /SCANNOW to check for system issues

Thoughts:

  1. Is there any way to make the windows 10 clear any printer issues and try to plug it back in to get it to work.
  2. It seems to me the issue occurred because of the mandatory upgrade I had to do on my main computer to support a program I must run; from windows 7 to windows 10 and there may be a setting that needs to be changed.
  3. Solutions would have t take into account both computers not working but the printer and usb cable confirmed working on another non gateway computer.
  4. I must run the LQ-570 on the system so I cannot use the other computer that it works on.

Any help would be most appreciated. Very frustrating as I have searched the web all morning.
Thanks,
Harold

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-06-28T18:16:33+00:00

    Here is the solution I figured out and it works for Windows 10 or Windows 11:

    Open Control Panel
    Devices and Printers

    Add A Printer

    Immediately Click "The printer I want isn't listed"

    Select Add a local printer or network printer with manual settings

    Click on the existing printer port and scroll thru the list for your printer and select it and click [NEXT]

    Click on [Windows Update] which will download all the missing printers that did not download during the upgrade process (Can take 5-10 minutes)

    Select your printer from the list and click next

    Select Replace the current driver

    1 person found this answer helpful.
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  2. EmilyS726 227K Reputation points Independent Advisor
    2023-06-28T18:21:56+00:00

    Thanks for sharing. So you did go through the manual route, which is what I initially suggested as something you could try. Sorry that my instruction wasn't being extremely clear and caused any misunderstanding.

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  3. EmilyS726 227K Reputation points Independent Advisor
    2023-06-26T21:39:38+00:00

    Do you mind going to the Windows 10 that works (the HP), and like I shared previously, type winver in the search on the taskbar and hit enter, when launched, share a screenshot of that? Then do the same for the Gateway computer and another screenshot please?

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  4. Anonymous
    2023-06-26T21:36:17+00:00

    Emily,

    thanks for the reply but this type of epson dot matrix printer works with almost all windows 10 computers and there are probably a million epson dot matrix USB printers. Sadly, the 2 printers I have just will not work with these 2 windows 7 to windows 10 upgraded computers but are fine with any other windows 10 computer I have. Therefor, logically there seems to be some setting that got cluster jammed in the upgrade from windows 7 to windows 10 and hoping someone has had a similar problem and could help. These Epson dot matrix printers are work horses and many people use windows 10 and 11 with them with no issues whatso ever. The windows driver is suppose to be included in the windows 10 as per epson and not on their website and you see it set up as Epson LQ-590 but it has the issues I have described!

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  5. EmilyS726 227K Reputation points Independent Advisor
    2023-06-26T20:00:28+00:00

    Hello Harold, this is Emily.

    Unfortunately this is an incompatibility issue. I suspect that your HP computer is on an older version (probably ne of the earlier versions) of Windows 10. To check that out, type winver in the search on the taskbar and hit enter, and see what the version and build number is.

    This printer model is very old. I see manufacturer doesn't provide Windows 10 driver for this printer anymore. I do want to correct one thing you said though - drivers are coming from manufacturers of the devices. Microsoft does have some generic drivers you can use, however, that doesn't mean the generic driver will work 100%. It means it can work for very basic feaures only, and any enhanced features the printer itself has may not work at all. It can also mean it won't work at all as there's no guarnatee that the generic driver will cover any outdated unsupported device.

    In your scenartion, I suggest that you go to Device Manager to find your printer, right click on it, then update driver. Choose to browse it manually, and then pick from the list. Then uncheck the box "show compatible hardware" and see if the generic option is offerred to you, or to see if you can pick by manufacture, and find the model. If this route doesn't work, I fear it is a deadend.

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