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Can't get the exported pst file to open in Outlook 2019 from Exchange 2019 on Premise Server

Bigwil4555 1 Reputation point
2022-01-21T17:16:43.17+00:00

Team, I am able to successfully create eDiscovery reports and Export them to a folder on my laptop as .pst files. When I try to open them via Import of Outlook pst file option I receive a message that the file "is not an Outlook data file (.pst)." My only option then is to click ok. What am I doing wrong? I need to send it to the Partner who requested it.
Regards

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

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  1. Andy David - MVP 160.3K Reputation points MVP Volunteer Moderator
    2022-01-22T13:32:35.507+00:00

    Ok, hate to do this to you, but can try the steps here?
    https://learn.microsoft.com/en-us/microsoft-365/compliance/configure-edge-to-export-search-results?view=o365-worldwide

    Or use IE as the browser instead?

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  2. Bigwil4555 1 Reputation point
    2023-02-28T19:21:37.8233333+00:00

    The answer ended up being I "had" to use Internet Explorer to get the .pst file exported. All other browsers wouldn't work. It seems there's a "hook" in IE for that process. Thanks all for your assistance.

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  3. Kai Yao 37,791 Reputation points Moderator
    2022-01-24T08:38:57.273+00:00

    Hi @Bigwil4555

    If using Exchange Management Shell as a workaround, would it work for you?

    The cmdlets would be like: 

    New-MailboxSearch "Search name" -StartDate "09/01/2021" -EndDate "10/13/2021" -SourceMailboxes "user" -TargetMailbox "Administrator"  
Start-MailboxSearch "Search name"

    Once the search completes, you should be able to see the messages in the target mailbox.
    And you may use Outlook to select the search folder and export the messages to a pst file.
    Back up your email

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  4. Bigwil4555 1 Reputation point
    2022-01-21T23:05:10.27+00:00

    AndyDavid, when I try it in Edge I get this below. I substituted my servers name for (my server name) and the users name with (my user).

    ERROR DETAILS
    Following errors were detected during this operation.
    * [1/21/2022 5:30:09 PM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)

    • Downloading https://my server name/ecp/15.1.2308.20/exporttool/my server name/microsoft.exchange.ediscovery.exporttool.application?name=E-Discovery keyword search for My user 9/1/21 - 10/13/21&ews=https://my server name/ews/Exchange.asmx did not succeed.
    • Source: System.Deployment
    • Stack trace:
      at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
      at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
      at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate)
      at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
      at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
      at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
      at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
      at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
      --- End of stack trace from previous location where exception was thrown ---
      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
      at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
      at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
      --- Inner Exception ---
      System.Net.WebException
    • The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    • Source: System
    • Stack trace:
      at System.Net.HttpWebRequest.GetResponse()
      at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
      --- Inner Exception ---
      System.Security.Authentication.AuthenticationException
    • The remote certificate is invalid according to the validation procedure.
    • Source: System
    • Stack trace:
      at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
      at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
      at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
      at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
      at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
      at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
      at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
      at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
      at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
      at System.Net.ConnectStream.WriteHeaders(Boolean async)

    COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.

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  5. Andy David - MVP 160.3K Reputation points MVP Volunteer Moderator
    2022-01-21T17:53:22.887+00:00

    Are you exporting the results or the actual items?
    The results.csv cant be imported into Outlook but the actual messages can be via pst.
    Did you follow this?

    https://learn.microsoft.com/en-us/exchange/policy-and-compliance/ediscovery/export-results-to-pst?view=exchserver-2019#use-the-eac-to-export-in-place-ediscovery-search-results-to-a-pst-file

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