I fixed my problem with keyboard does not work in windows sign in screen. My shift key was stuck. when i cleaned my keyboard all is well.
On-Screen Keyboard Not Working
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hello,
For years the On-Screen Keyboard worked fine, then suddenly it stopped appearing at the Sign-In Screen where I enter my password to log in to Windows, one place where I need it most.
It appears on the Lock Screen before that and in Windows after that, but not on the Sign-In Screen.
I have done every configuration of Ease of Access in Settings and Ease of Access Center in the Control Panel, and nothing works.
Then, I did a clean install of Windows expecting it would be reset back to normal, but it wasn't, it's still not there on the Sign-In Screen.
Also when I'm in Windows, after I'm working awhile, suddenly I'll have 2 instances of the On-Screen Keyboard. I will close one, but it always comes back at some point. This issue came on at the same time the missing On-Screen Keyboard at Sign-In happened.
Has anyone ever encountered this issue? Is it an issue with the latest Windows Update?
Thank you.
Windows 10 Pro version 22H2
OS Build 19045.2964
i7 7th gen. 16GB RAM 512GB SSD NVMe
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
5 answers
Sort by: Most helpful
-
Anonymous
2023-10-28T17:28:16+00:00 -
Anonymous
2023-06-02T10:26:46+00:00 Thank you, but as I said in my post, I have done all these things in Ease of Access in Settings and Ease of Access Center in the Control Panel, and I just did a clean install of Windows, so I don't think System File Checker is going to be helpful at this point.
-
Reported
Anonymous
2023-06-01T13:46:52+00:00 Hi, I am Dhanam, Independent Advisor here to work with you on this issue.
I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
- Right-click the Start button and select Settings. Go to Ease of Access > Keyboard. Turn on the toggle below Use the On-Screen Keyboard
- check for updates
- Use the System File Checker tool to repair missing or corrupted system files using this link: https://support.microsoft.com/en-us/topic/use-t...
This is a public user-to-user support forum. I'm a user like you helping other users. I do not work for Microsoft and do not have access to any user accounts.
I hope this can help you. If this still can't solve your problem, just let me know and I'll do my best to try to help you.
Regards,
Dhanam,
Independent Advisor. -
Anonymous
2023-06-09T20:04:42+00:00 I don't need to upgrade the PC, I just did a fresh install of Windows, as I said. I have the latest version and the latest update of Windows.
What I need is for the Onscreen Keyboard to appear when I'm at the Sign-In Screen.
-
Anonymous
2023-06-02T10:38:51+00:00 I recommend doing an "in-place upgrade". This will download Windows 11 installer files and use those to update and repair your system.
You can follow the video guide in the below link to know how to get it done:
https://www.microsoft.com/en-us/videoplayer/emb...- Please visit this link : https://www.microsoft.com/en-us/software-downlo...
- There you will see an option "Download tool now"
- A media creation tool with the latest version will be downloaded.
- Open it in file location and run as administrator.
- Accept the terms and licenses.
- Select the "Upgrade this PC"
- And then the downloading will start.
- Press "Install" once done.
The system will restart several time and the updates will happen.