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How to fix horizontal black line appear that covered almost half of my screen?

Anonymous
2023-06-01T05:31:23+00:00

Hi all,

I'm using an Asus TUF gaming F15, few days ago there was a thin small distortion line on my screen when I opened youtube. Then few days after the lines become more severe and covered almost half of my screen. It only appears when I plugged in the charger. When I Try to screenshot there are no horizontal lines. When I switched on safe mode and open the device manager, all the lines disappeared but when I close it the lines appear back. Please help me with this T_T

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-01-27T23:58:05+00:00

    I had the same issue. The solution I found on the Internet and is working on my laptop:

    • Settings > Display > Advanced display
    • change the refresh rate from 144 Hz to 60 Hz

    10+ people found this answer helpful.
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  2. Anonymous
    2023-07-23T09:31:06+00:00

    Hello

    I tried your suggestions. Non of them helped

    8 people found this answer helpful.
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  3. Tin Luna 24,245 Reputation points Independent Advisor
    2023-06-01T06:06:25+00:00

    Hi Azlif,

    I'm Christine, an Independent Advisor and a Windows user like you. I can see here that you are getting a horizonal black lines on your screen when your charger is plugged in. This issue usually occurs due to drivers or hardware issue. No worries, I'll do my best to help you.

    May I know when did the issue start? Is there any changes made?

    Which version of Windows are you using? (Please press Windows key+R and type winver and hit enter)

    Please check and follow the steps below:

    1. Run Hardware troubleshooter

    Please press Windows key + R

    Paste the command below to the Run box and press Enter:

    msdt.exe -id DeviceDiagnostic

    1. Update or Reinstall the Display driver

    Please press the Windows key + X

    Then click Device manager

    Kindly expand the Display Adapters

    Right click and choose "Update Driver"

    Select Update driver Automatically.

    If it says it's already updated, Choose "Browse my computer for driver"

    and click "Let me pick from a list of available drivers on my computer " and click the old version of driver

    If it will still the same, please uninstall it and restart your device.

    1. Let's try to refresh the explorer.exe

    On Windows 11:

    Right click on start menu and choose Task Manager

    Click Details Tab and end the task of explorer.exe

    Then click Run New Task and type explorer.exe and hit enter

    On Windows 10

    Right click on start menu and choose Task Manager

    Click Details Tab and end the task of explorer.exe

    Hit File then click Run new Task and type explorer.exe and press enter

    Please let me know the result. I'll be happy to assist you all the way until it's resolved.

    Thank you,

    Christine L

    Independent Advisor

    5 people found this answer helpful.
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  4. Anonymous
    2024-01-23T21:23:29+00:00

    I went all over the web and couldn’t find anything, I literally use absolutely the same laptop which I bought a couple of days ago.

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  5. Anonymous
    2024-01-16T12:06:44+00:00

    did you find a solution ?

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