This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
Recently I've bought a new laptop and replaced my old one. I took out the old laptop's M.2 NVME SSD out and inserted it as a secondary NVME on my new laptop.
At first everything seemed alright, but after a couple of restarts it started disappearing from File Explorer and Disk Management. Using PowerShell or Disk-part also did not show the drive.
In the Device Manager there is no sign of the drive under the "Disk drives" category but there are two NVME drivers under "Storage controllers". One cannot be disabled and the other can be, and that's how I figured that its related to my missing drive.
Disabling and Re-enabling that driver makes the SSD show up real-time without having to restart, as if nothing was wrong with it before.
The SSD has two operating systems on it and also had GNU GRUB installed.
I am planning to back up the files in-order to format it hoping it will solve the issue but I feel as it's related more to it's driver.
I would appreciate if someone could help me resolve this issue.
Thank you.
Laptop:
Lenovo Legion 5 15IAH7
Faulty NVME SSD:
HFS256GD9TNG-62A0A
System Information:
OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SAUSERPC
System Manufacturer LENOVO
System Model 82RC
System Type x64-based PC
System SKU LENOVO_MT_82RC_BU_idea_FM_Legion 5 15IAH7
Processor 12th Gen Intel(R) Core(TM) i5-12500H, 2500 Mhz, 12 Core(s), 12 Logical Processor(s)
BIOS Version/Date LENOVO J2CN40WW, 15/04/2022
SMBIOS Version 3.3
Embedded Controller Version 1.40
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Product LNVNB161216
BaseBoard Version NO DPK
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume4
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22621.1413"
Username SauserPC\SauPC
Time Zone Jerusalem Summer Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 9.83 GB
Total Virtual Memory 24.8 GB
Available Virtual Memory 15.9 GB
Page File Space 9.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualisation-based security Running
Virtualisation-based security required security properties
Virtualisation-based security available security properties Base Virtualisation Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualisation
Virtualisation-based security services configured
Virtualisation-based security services running Credential Guard
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If the problem continues try to format it with "Mini tool partition wizard".
Multi MBR partitions or bad format parameters perhaps create the problem.
I have installed all the latest drivers you listed though still the error continues.
Another part is sometimes after a restart it'll state that it isn't accessible through File Explorer
Disk Management also shows the second operating system section surrounded by two green blocks, though before when the drive did work those were not present.
Also this showed up on Event Viewer
Hi.
Go to this page and install the drivers below one at a time and reboot and check if the problem solved :
Please let me know if you solve it and how.
Thanks.
Another thing that I have experienced is when opening the BIOS, it always shows the second SSD installed with its correct identity. Though booting after the BIOS clearly showed that the SSD is installed will still sometimes have it not appear in Windows.
Laptop:
Lenovo Legion 5 15IAH7
Faulty NVME SSD:
HFS256GD9TNG-62A0A
System Information:
OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SAUSERPC
System Manufacturer LENOVO
System Model 82RC
System Type x64-based PC
System SKU LENOVO_MT_82RC_BU_idea_FM_Legion 5 15IAH7
Processor 12th Gen Intel(R) Core(TM) i5-12500H, 2500 Mhz, 12 Core(s), 12 Logical Processor(s)
BIOS Version/Date LENOVO J2CN40WW, 15/04/2022
SMBIOS Version 3.3
Embedded Controller Version 1.40
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Product LNVNB161216
BaseBoard Version NO DPK
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume4
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22621.1413"
Username SauserPC\SauPC
Time Zone Jerusalem Summer Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 9.83 GB
Total Virtual Memory 24.8 GB
Available Virtual Memory 15.9 GB
Page File Space 9.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualisation-based security Running
Virtualisation-based security required security properties
Virtualisation-based security available security properties Base Virtualisation Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualisation
Virtualisation-based security services configured
Virtualisation-based security services running Credential Guard
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
Hi, sauserkh2003,
Sorry to hear you're experiencing this issue.
Please provide some more details to help to identify what is causing the problem. Which is the full model of your laptop? Which is the model of the SSD that is disappearing?
Also, attach a screenshot of the system information page.
1-Right-click on Start then click on Run
2-Type: msinfo32 and click on OK
