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intel driver and support asistant app is denied

Anonymous
2023-07-11T00:17:03+00:00

i try to un-install this app and re-install it without success. it continue to denied the access.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-07-11T07:06:33+00:00

    Try to access the Windows Recovery Environment, turn your computer on and off three times. While booting, make sure you turn off the computer when you see the loading logo. After the third time, Windows will boot into diagnostics mode. Click Advanced options when the recovery screen appears.

    Then in the "Choose an option" screen, click Troubleshoot => Advanced Options => click Command Prompt.

    Enter the commands one by one:

    bcdedit /deletevalue {current} safeboot

    shutdown /r

    Let me know how it goes so that we can get back to the main issue.

    Thanks.

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  2. Anonymous
    2023-07-11T03:05:29+00:00

    i do not find a way to leave the safe mode because i have no access on any settigs. this is a black page with the writting of safe mode on each corner. i shut down the pc, open it again with a small window with the notice unknow hard error. so i cannot return to the setting and uncheck the safe mode. what i can do.

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  3. Anonymous
    2023-07-11T02:47:00+00:00

    hi paul, i follow your suggestion but i am stuck on black page after i restart the pc. on each corner it is write safe mode. i cannot leave this page even after shut down the pc and open it again with the same issue. if you can help me more for this issue. thanks.

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  4. Anonymous
    2023-07-11T01:59:52+00:00

    Hi realdc,

    I'm Paul and I'm here to help you with your concern.

    I suggest that you try to uninstall the app in Safe Mode.

    To start in Safe Mode.

    1. Press the Windows logo key + R.
    2. Type msconfig in the Open box and then select OK.
    3. Select the Boot tab.
    4. Under Boot options, click the Safe boot checkbox.
    5. Apply and restart PC.

    I hope this helps. Feel free to ask back any questions and keep me posted.

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