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Second monitor recognized but won't display an image (Display 2 isn't active)

Anonymous
2023-07-03T15:40:46+00:00

I have an MSI Katana laptop and sometimes hook up my 4k monitor as an alternate or second display

Usually, this works fine but stopped functioning when I changed colour settings via Nvidia Control Panel. Windows recognizes that a display is attached but automatically reverts to my main laptop screen whenever I try to either extend displays or 'Show on 2.'

The monitor also doesn't display in Nvidia Control Panel like it used to. It's connected by HDMI and doesn't have the option for DisplayPort (sadly). When I try to change displays, my monitor does react for a second (it has RGB lights on the back) but ultimately receives no signal

Things I've tried:

  • Restarting the PC
  • Restarting the monitor
  • Uninstalling monitor drivers and restarting
  • Updating graphics drivers
  • Changing HDMI cable
Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-07-03T16:14:36+00:00

    Hello! My name is Mostafa; I will assist you today.

    I’m sorry that you are experiencing this issue.

    Please clean uninstall Nvidia driver with the DDU tool.

    https://www.wagnardsoft.com/DDU/download/DDU%20...

    Download and install the latest version from the Nvidia website.

    Please let me know the result. Thank you.

    __________________________________________________

    Disclaimer - There is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.

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  1. Anonymous
    2023-07-03T17:53:14+00:00

    Hi Mostafa,

    I used the tool, reinstalled GeForce Experience, and it now works perfectly. Thank you!

    1 person found this answer helpful.
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