Share via

I have a problem connecting the phone to a program (HI Suite) of Huawei

Anonymous
2023-07-11T09:52:37+00:00

When I connect the device to another laptop, the device sends a message to the phone, but on my laptop it does not send a final message to the phone![](https://learn-attachment.microsoft.com/api/attachments/37d07d07-9bfb-4f27-bc84-493725844428?platform=QnA

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Paulo GM 63,220 Reputation points Independent Advisor
    2023-07-13T00:19:56+00:00

    Since this is a Windows community, our familiarity with the app is very limited. In this case, it is better to contact their support page for further troubleshooting of the problem.

    0 comments
  2. Anonymous
    2023-07-12T16:31:39+00:00

    When you turn on Allow " HI Suite " to use HDB, the Allow connection in HDB mode dialog box will be displayed. Touch OK, as shown in the following figure.

    In step d, this plan does not appear in the phone, despite the work of all the previous steps.

    0 comments
  3. Paulo GM 63,220 Reputation points Independent Advisor
    2023-07-11T12:55:24+00:00

    Hi ايمن, I am Paulo and I'd like to help.

    Make sure you've connected your device using these steps from their website.

    https://consumer.huawei.com/en/support/content/...

    If the steps you've taken are correct, I just found these troubleshooting steps for connection issues from their website for you to follow.

    https://consumer.huawei.com/en/support/content/...

    https://consumer.huawei.com/en/support/content/...

    If that didn't work, it is better to contact their hotline or support page as they are more knowledgeable in troubleshooting these kinds of issues with their app.

    0 comments