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I have a new Xbox Series x controller I'm trying to use on my Windows 11 PC. I've been using the bluetooth connection but it's dropping every few mins mid-game. I read that I may need to update the firmware using the Xbox Accessories App. When I install the app and connect the controller to the PC via USB, nothing shows up on the app and the page still says "connect a device." The controller vibrates when I plug it in, but it doesn't appear to be connected to the PC. I have the latest windows update on the PC and it seems like the latest drivers are installed if I check Device Manager.
What am I doing wrong? What else can I do to connect my controller to the PC so it can update?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi, my name is Anderson Souza, I hope I can help you with your issue.
Have you tried testing all available USB ports and testing other USB cables?
Try to check in the Windows Update screen if there are any optional updates, click Advanced Options > Optional Updates, apply the optional updates, and restart the PC.
Also, ensure your apps are up to date. Check the proper procedures at the link below:
https://support.microsoft.com/account-billing/s...
Check if the problem persists.
