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I can't open windows defender scan folder.

Anonymous
2023-06-20T12:14:59+00:00

I can't open windows defender scan folder.

I have tried all the advice here https://answers.microsoft.com/en-us/windows/forum/all/double-click-is-not-opening-windows-defenderscans/aa21da0d-6dd6-4fa8-8573-baa846f4454a, Windows Defender found a trojan but can't remove it. I understand i need to clear the scan history to try again

Windows for home | Windows 11 | Security and privacy

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  1. DaveM121 871.3K Reputation points Independent Advisor
    2023-06-20T14:18:41+00:00

    Please delete the contents of the Service folder from inside the History folder.

    Then, perform the offline scan.

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  1. Anonymous
    2023-06-20T13:03:07+00:00

    Hi Dave, thanks for helping. I have tried that. Under the security tab directly there isn't an "owner" item. There is an "advanced" button. In there it shows "owner: unable to display current owner" Beside that is a "change" button. Following that opens "advanced security settings for scans" In there beside "owner" it says "system" and has a "change button beside it but it is greyed out.

    Underneath are 3 tabs 1. permissions, 2, auditing and 3 effective access

    on permissions it has a table showing permission entries, with Trusted Installer, SYSTEM and Administrators , showing full control for all. I am signed in as the administrator, i am the only one.

    Beneath the table are add, remove and view buttons, all greyed out as though I am not the admin.

    All rather confusing and frustrating.

    Any ideas welcomed, thanks

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  2. DaveM121 871.3K Reputation points Independent Advisor
    2023-06-20T14:00:16+00:00

    If those folders are empty in Safe Mode, then they are empty, there would be no difference in Windows in normal mode.

    Anything flagged in the list in Defender would be in this folder:

    C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

    Have your performed a full offline scan with Defender?

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  3. DaveM121 871.3K Reputation points Independent Advisor
    2023-06-20T12:50:16+00:00

    Hi Michael,

    I am Dave, I will help you with this.

    Right click that folder and select Properties, then select the Security tab and click Advanced.

    Beside the Owner, click the 'Change' button then add a new user named Everyone and apply that.

    Save those settings and restart your PC, can you then access that folder or delete that folder?

    7 people found this answer helpful.
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  4. DaveM121 871.3K Reputation points Independent Advisor
    2023-06-20T13:09:53+00:00

    Thank you for that information.

    Try booting into Safe ode to see if you can delete or access that folder from there.

    Also, are you able to access and delete the contents of this folder?

    C:\ProgramData\Microsoft\Windows Defender\Quarantine

    6 people found this answer helpful.
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