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Dell windows 11 laptop.. WiFi not available error

Anonymous
2023-06-23T21:46:06+00:00

Hi,

I got the dell and ryzen 5 laptop with windows 11.

After the last windows update which was normal my network adapter is connect for sometimes after restart and then disconnects and shows no network found.

When I got to help and restart the network adapter.. It connects again and I can see other wifi network as well.. And the cycle repeats.

Tried almost everything and finally I found this events manager that it shows error like problem starting.. Oem14.inf.. Source kernel-PnP

Any help please

Windows for home | Windows 11 | Internet and connectivity

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  1. John DeV 162.6K Reputation points Independent Advisor
    2023-06-24T05:52:46+00:00

    Hello Kb99m,

    Thank you for updating me with that information. Please try this if it helps.

    Open Device Manager

    Expand Network adapters

    Right click on the Wireless driver then select Properties

    Click Power Management tab,

    Uncheck "Allow the computer to turn off this device to save power"

    Restart your computer using Clean Boot of Windows

    **Perform a Clean Boot

    Determine whether a background program or a software conflict is causing the issue.

    Press Windows key+R to open Run then type: msconfig

    Press Enter

    Select System Configuration > go to the Services tab.

    Select and make sure to put a check mark on "Hide all Microsoft services"

    Click Disable all.

    Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

    Please check the support article at the link below for more details.

    https://support.microsoft.com/en-us/topic/how-t...

    After that, perform a Network Reset then check if the issue persists.

    Kind regards,

    John DeV

    Independent Advisor

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  2. Anonymous
    2023-06-24T05:43:00+00:00

    It was working fine a month or 2 back.

    Yes tried all the methods on that page. Network reset adapter reset and all connects the WiFi and then it stops after few mins.

    It is dell and I tried new driver update from their site which is not updating the version as shown on the driver page..

    Here is the details

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  3. John DeV 162.6K Reputation points Independent Advisor
    2023-06-23T22:20:03+00:00

    Hello Kb99m,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    When was the last time it worked properly?

    Please let me know if you have tried the methods in the link below.

    https://support.microsoft.com/en-us/windows/fix...

    If the issue persists, what is the exact model of your laptop?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter

    Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

    https://answers.microsoft.com/en-us/feedback/fo...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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