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Can't turn on the real time protection in my windows 11 machine .

Anonymous
2023-07-19T06:17:52+00:00

hi

For the last days, real-time protection on my Windows 11 is turned off and whenever I try to turn it on it goes back to the off toggle. There's a text in yellow that says "You're using other antivirus providers", but i did install another antivirus for a few days but uninstalled it last week, it didn't affect the real-time protection. I've tried basic troubleshooting I found online but didn't work for me.

Any help would be much appreciated.

Windows for home | Windows 11 | Security and privacy

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Ramesh 176.3K Reputation points Volunteer Moderator
2023-07-19T13:58:35+00:00

Reboot Windows.

Right-click Start, click Run. Type windowsdefender://providers and click OK.

Post a screenshot of that page.

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  1. Anonymous
    2023-07-19T11:31:19+00:00

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  2. Ramesh 176.3K Reputation points Volunteer Moderator
    2023-07-19T08:25:33+00:00

    Let me know if this Fix list resolves the issue.

    • Download FixList.txt
    • Save Fixlist.txt in the same folder where FRST64.exe is.
    • Close all program windows.
    • Launch the Farbar Scanner tool and click "Fix".
    • Upload the output log file (FixLog.txt) to your OneDrive.

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  3. Anonymous
    2023-07-19T08:11:26+00:00

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  4. Ramesh 176.3K Reputation points Volunteer Moderator
    2023-07-19T06:28:07+00:00

    Hi Rahul,

    It's mostly a WMI issue that can happen after removing 3rd party antivirus software.

    Please do the following and upload the respective logs.

    Step 1:

    Step 2:

    Download defender_diag.bat. Right-click on the file, click Properties, Unblock, and OK. Run the batch file as administrator.

    The Batch file queries Defender-related settings/Policies and outputs the results to a log file. Upload this log to your OneDrive and share the link here.

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