Laptop keeps scrolling down on its own

Question

Laptop keeps scrolling down on its own

Anonymous

Recently, my computer will keep scrolling down by itself. It will just scroll to the bottom and it is impossible to scroll up. I don’t use an external mouse and just use the mousepad. I have zero clue on what is causing it but it is unlike that my touchpad is causing it. Pressing shift tab will stop it temporarily until the problem comes back again.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Answer 1

Hello Zhi,

Good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

Please try the following methods below

Please try to disconnect any external device from your computer. If you have a controller connected, check if one of your controller's direction controlling stick is stuck in a certain position.

You may also try the free edition of Malwarebytes to scan your system for any malware.
https://www.malwarebytes.com/mwb-download/

Perform a Clean Boot
Determine if a background program or a software conflict is causing the issue.

Go to the search box > type msconfig
Select System Configuration > go to the Services tab.
Select and put a check mark on "Hide all Microsoft services" > Click Disable all.
Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Kindly check the support article below for more details
https://support.microsoft.com/en-us/topic/how-t...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I have 2 laptops facing the same issue. One is Asus zenbook flip and the other one is Asus vivobook. The Zenbook had the issues since years ago while the vivobook started having the issue recently.

Answer 2

Hello Zhi,

Good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

Please try the following methods below

Please try to disconnect any external device from your computer. If you have a controller connected, check if one of your controller's direction controlling stick is stuck in a certain position.
You may also try the free edition of Malwarebytes to scan your system for any malware.

https://www.malwarebytes.com/mwb-download/

Perform a Clean Boot

Determine if a background program or a software conflict is causing the issue.

Go to the search box > type msconfig

Select System Configuration > go to the Services tab.

Select and put a check mark on "Hide all Microsoft services" > Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Kindly check the support article below for more details

https://support.microsoft.com/en-us/topic/how-t...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Share via

Laptop keeps scrolling down on its own

2 answers