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UPS returned my package (Xbox series x) to sender, before I received, what do I do?

Anonymous
2023-05-31T04:54:06+00:00

I ordered the Xbox series x via express shipping, the problem was there was service disruption/shipment data missing, I suspect it is because I used a PO Box when I overlooked that UPS doesn't do that. At this point, I want to cancel the order and be done with this and get a full refund, don't wanna go through the stress of doing this again, nor do I wanna lose my money. Not sure what to do as on May 25th it says returned to sender, like physically returned, according to the tracking number, and I haven't received anything else from UPS or Microsoft. What should I do in order to get a full refund for a product I never recieved?

Windows for home | Windows 10 | Microsoft Store

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  1. John DeV 162.6K Reputation points Independent Advisor
    2023-06-01T08:17:43+00:00

    Hello Jacob,

    It is best to contact Microsoft Support and hopefully you will get effective help from them regarding your issue.

    Kind regards,

    John DeV

    Independent Advisor

    1 person found this answer helpful.
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  1. Anonymous
    2024-01-21T16:24:18+00:00

    I'm having the same issue how did u get your refund?

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  2. Anonymous
    2023-06-01T08:12:45+00:00

    Not really sure how I did the steps you suggested however none of the support threads thingys where relevant to my issue, not sure where to go exactly, I assume my best bet is to call Microsoft support.

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  3. John DeV 162.6K Reputation points Independent Advisor
    2023-06-01T03:28:31+00:00

    Hello Jacob,

    I noticed you reported my answer that the issue was not resolved, and I want to make sure I answered your question completely and accurately. Have you tried contacting Microsoft Store support?

    Kind regards,

    John DeV

    Independent Advisor

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  4. John DeV 162.6K Reputation points Independent Advisor
    2023-05-31T05:26:03+00:00

    Hello Jacob,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    I'm sorry, this is just a Community Forum and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.

    Please try this if it helps.

    Go to the link below

    https://support.microsoft.com/contactus/

    Make sure to sign in your Microsoft Account

    Select the product you need help with

    Click "Get support in your browser" then describe your issue

    Click Get Help then select "Contact Support" below

    Select "Billing and Account Profile questions" then click Confirm

    Confirm your email then click Confirm

    You can also contact Microsoft Store Support from the link below.

    https://support.microsoft.com/en-us/account-bil...

    Kind regards,

    John DeV

    Independent Advisor

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