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I am stuck on the sign in screen

Anonymous
2023-04-12T18:26:24+00:00

I am stuck on the login screen you get when you first turn on the computer. When I click ‘sign in’, it brings me right back to the login screen without even asking for login information / my pin or something. I’m stuck in a loop.

Things I’ve already tried;

  • Restarting the computer
  • Completely shutting down the computer
  • Doing a troubleshoot reset test thing (shift+clicking restart)

Also, before this, it was actually letting me put in my details to sign in but then it would ask me about my pin when I would click the Skip for now option, it would bring me back to the log in page

And even before that, I managed to sign in successfully once, and I think it was because I clicked skip for now, but it was really late and I have a hard time remembering the exact details.

I got my pc last night if that helps?

I just want my computer to work and if anyone can help I would be beyond grateful. 💐 💖💖💖

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2023-07-05T03:46:19+00:00

    Hello, I am also facing the same problem.

    After the update, once I faced with problems so I uninstalled the latest quality update, then everything went back to normal, I entered my computer with using my pin as always.

    But now, the computer was updated again, I was stuck in sign in, I click to sign in and nothing happens, whether it is connected to internet or not, it simply goes back. I uninstalled the latest update, but it didn't work by any reason. I tried again, it says we couldn't find the latest update. Safe mode also gets stuck in sign in. Startup repair can't find any problem. Is there any way to handle it with command prompt?

    10+ people found this answer helpful.
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  2. Anonymous
    2023-04-12T19:13:22+00:00

    It has been suggested to clear TPM in BIOS to fix this problem but I can't vouch for it, do it at your own risk.

    I checked it myself and it does work giving you the option to reset the pin or use password

    5 people found this answer helpful.
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  3. Anonymous
    2023-04-12T19:44:55+00:00

    Hello, how are you?

    I understand that you have lost access to your user, I'm sorry about that.

    It really is very frustrating, but unfortunately, without access to the computer, we are somewhat limited in trying to find a solution.

    In this case the only way to resume access is to apply a Windows Reset so that you can configure, reconfigure it and resume access, please follow the procedures below.

    Step 1

    Create installation media another computer.

    Follow the guidelines on the link below, please:

    https://answers.microsoft.com/en-us/windows/for...

    Step 2

    Configure in your computer's BIOS to start via the USB installation.

    ***If you have any questions on how to start the USB installation, you can refer to this guide please.

    https://www.groovypost.com/howto/bios-uefi-setu...

    1. Boot with the Pen Drive;
    2. When the installation window appears, click Repair your computer;
    3. Click Troubleshooting;
    4. Advanced options;
    5. Click Restore PC > Choose between "Keep Files" or "Remove All".

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    4 people found this answer helpful.
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