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Audio issue/AMD Noise Suppression in start up?

Anonymous
2023-06-09T03:08:20+00:00

I've been struggling with an audio problem with my new laptop. I've posted this before but, basically, whenever I'm in call, audio from games, videos, music, etc. become inaudible or staticy. I've tried all the generic fixes, including uninstalling/updating drivers, turning on/off exclusive access mode, etc. On my last post, someone brought up the potential of AMD Noise Suppression causing the issue, which leads to the next thing:

I don't think I actually qualify for the noise suppression setting since I'm only running with Ryzen 5 5500, so I don't have the setting... however, I do have it in my start up applications for some reason, but I can't find it in anything else like task manager. Would this cause any issues at all, particularly the sound issue?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-06-11T06:55:42+00:00

    Thank you, I managed to figure out the audio problem. I still don't know why AMD noise suppression appears in my start up apps, but it's apparently not affecting anything.

    If anyone else has this issue with Acer, specifically an Aspire A515-45, look up Acer Purified Voice Console and put Speaker AI Noise Reduction to 0.

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  2. Anonymous
    2023-06-10T20:22:34+00:00

    This did not help, unfortunately.

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  3. Anonymous
    2023-06-11T06:56:58+00:00

    Okay, Thank you for suggestion.

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  4. Anonymous
    2023-06-11T00:12:27+00:00

    https://www.amd.com/en/technologies/amd-noise-s.... Please refer this page and get support from AMD

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  5. Anonymous
    2023-06-09T05:52:00+00:00

    Hi, I am Dhanam, Independent Advisor here to work with you on this issue.

    I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Uninstall your audio driver and Restart

    In the search box on the taskbar, type device manager, then select it from the results.

    Select the arrow next to Sound, video, and game controllers to expand it.

    Right-click the listing for your sound card or audio device, select Uninstall device, select the Delete the driver software for this device check box, and then select Uninstall.

    Uninstall all Audio drivers under Sound, video, and game controllers.

    Restart your PC.

    Note: Be sure to save documents and any other current work before you restart.

    After this restart, Windows will automatically reinstall your audio driver and your issue will be fixed.

    This is a public user-to-user support forum. I'm a user like you helping other users. I do not work for Microsoft and cannot access any user accounts.

    I hope this can help you. If this still can't solve your problem, just let me know and I'll do my best to try to help you.

    Regards,
    Dhanam,
    Independent Advisor.

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