Hi KarenH01,
I'm Paul and I'm here to help you with your concern.
I suggest that you check the registry.
> Open the Registry Editor(press Win key + R > Type and enter : regedit)
> Navigate to HKEY_CURRENT_USER\Software
and HKEY_LOCAL+MACHINE\SOFTWARE
> Find and delete Anydesk.
> Close Registry Editor.
> Restart the PC.
> Search “AnyDesk ” in the search bar to check for any related files.
I hope this helps. Feel free to ask back any questions and keep me posted.