Blue screen and sudden shutdown

muhammet hasan menap 21 Reputation points
2022-01-25T20:10:32.473+00:00

Hello Dear.

My computer gives a blue screen and shuts down suddenly. I am attaching the Minidump file. Could you please help me ? I could not upload the file. However, this is what I came across when I searched with WinDbg.


  • *
  • Bugcheck Analysis *
  • *

VIDEO_DXGKRNL_FATAL_ERROR (113)
The dxgkrnl has detected that a violation has occurred. This resulted
in a condition that dxgkrnl can no longer progress. By crashing, dxgkrnl
is attempting to get enough information into the minidump such that somebody
can pinpoint the crash cause. Any other values after parameter 1 must be
individually examined according to the subtype.
Arguments:
Arg1: 0000000000000019, The subtype of the BugCheck:
Arg2: 0000000000000002
Arg3: 00000000000010de
Arg4: 0000000000001c20

Debugging Details:


*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec
Value: 4343

Key  : Analysis.DebugAnalysisManager
Value: Create

Key  : Analysis.Elapsed.mSec
Value: 61560

Key  : Analysis.Init.CPU.mSec
Value: 1015

Key  : Analysis.Init.Elapsed.mSec
Value: 75240

Key  : Analysis.Memory.CommitPeak.Mb
Value: 94

Key  : WER.OS.Branch
Value: vb_release

Key  : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key  : WER.OS.Version
Value: 10.0.19041.1

FILE_IN_CAB: 012522-10000-01.dmp

BUGCHECK_CODE: 113

BUGCHECK_P1: 19

BUGCHECK_P2: 2

BUGCHECK_P3: 10de

BUGCHECK_P4: 1c20

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffdd88e001f718 fffff800530f3ad0 : 0000000000000113 0000000000000019 0000000000000002 00000000000010de : nt!KeBugCheckEx
ffffdd88e001f720 fffff80052f322fc : ffff89086173c180 ffff890861e6da30 ffff89086173c180 ffff89086173c180 : watchdog!WdLogEvent5_WdCriticalError+0xe0
ffffdd88e001f760 fffff80052eb2011 : 0000000000000000 ffff890865d44a00 0000000000000000 ffff890861e6dc20 : dxgkrnl!DpiFdoHandleDevicePower+0x7fa2c
ffffdd88e001f800 fffff80052eb3561 : ffff890861e6da30 ffff89086173c180 ffff89086173c030 ffff8908608361c0 : dxgkrnl!DpiFdoDispatchPower+0x21
ffffdd88e001f830 fffff80056e91cc9 : 0000000000000001 ffffdd88e001f9d9 0000000000000001 ffff89086173c030 : dxgkrnl!DpiDispatchPower+0xe1
ffffdd88e001f950 0000000000000001 : ffffdd88e001f9d9 0000000000000001 ffff89086173c030 ffffdd88e001fa58 : nvlddmkm+0x151cc9
ffffdd88e001f958 ffffdd88e001f9d9 : 0000000000000001 ffff89086173c030 ffffdd88e001fa58 fffff80000000004 : 0x1
ffffdd88e001f960 0000000000000001 : ffff89086173c030 ffffdd88e001fa58 fffff80000000004 0000000000000000 : 0xffffdd88e001f9d9 ffffdd88e001f968 ffff89086173c030 : ffffdd88e001fa58 fffff80000000004 0000000000000000 40708e6800000001 : 0x1 ffffdd88e001f970 ffffdd88e001fa58 : fffff80000000004 0000000000000000 40708e6800000001 ffff890861722000 : 0xffff89086173c030
ffffdd88e001f978 fffff80000000004 : 0000000000000000 40708e6800000001 ffff890861722000 ffff890852f12180 : 0xffffdd88e001fa58 ffffdd88e001f980 0000000000000000 : 40708e6800000001 ffff890861722000 ffff890852f12180 ffffdd88e001f9f0 : 0xfffff80000000004

SYMBOL_NAME: nvlddmkm+151cc9

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 151cc9

FAILURE_BUCKET_ID: 0x113_19_nvlddmkm!unknown_function

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {fb504da1-90a7-64ec-e7aa-d0c04338976f}

Followup: MachineOwner


Windows for business | Windows Client for IT Pros | User experience | Other
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Accepted answer
  1. EckiS 916 Reputation points
    2022-01-25T22:16:50.057+00:00

    nvlddmkm.sys is the Nvidia GPU driver.
    Did you update to the latest version?


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