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My computer won't boot up at all.

Anonymous
2023-07-16T01:01:29+00:00

My computer gets stuck on a black screen with a white line in the top left when trying to start it up.

I have tried using different graphics cards. I also tried the integrated graphics card which gives me just a black screen.

I've tried using a usb with the Windows 10 Creation tool on it.

I've tried unplugging my hdd and my ssd drives one at a time.

I've tried unplugging the usb connectors on my motherboard and also unplugging the hd audio jumper.

I've tried pressing several combinations of keys upon start up. At one point I was able to get into Bios using Shift+F10. At that point I switched the default boot drive to the usb but now I'm back to the black screen with the line.

Windows for home | Windows 10 | Windows update

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  1. DYARI BARHAM 33,366 Reputation points Independent Advisor
    2023-07-16T05:21:29+00:00

    Hi Spencer,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    When you turn on your computer, do you see the manufacturer's logo?

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  2. DYARI BARHAM 33,366 Reputation points Independent Advisor
    2023-07-17T05:48:56+00:00

    Thanks for getting back to this thread. Spencer.

    It seems the issue is more hardware related rather than software. However, kindly force the computer to shut down 2 times until you get Windows Troubleshooting > Advanced Options.

    If you are unable to get into Windows Troubleshooting, create a bootable USB of Windows 10 and boot your computer with the USB:

    https://support.microsoft.com/en-us/windows/cre...

    On the installation window, click on repair.

    Please let me know if you need further assistance and keep me updated.

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  3. Anonymous
    2023-07-16T05:49:44+00:00

    No. It goes straight to the black screen with the line. Sometimes I can get into Bios by pressing Del.

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  4. DYARI BARHAM 33,366 Reputation points Independent Advisor
    2023-07-17T10:09:29+00:00

    Hi Spencer,

    If the troubleshooting steps did not work for you, I am afraid that performing a clean install would be the last option.

    Find all the needed steps for performing a clean install as well as steps for rescuing your data from the links below:

    https://answers.microsoft.com/en-us/windows/for...

    https://www.yourwindowsguide.com/2021/09/recove...

    Please let me know if you need further assistance and keep me updated.

    ____________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  5. Anonymous
    2023-07-17T06:00:55+00:00

    I can't access Windows Troubleshooting.

    I was able to repair using the USB drive but it didn't fix anything. I also tried a system restore but the only restore point was from 2 days ago so it didn't work either.

    I can get into Bios and the SSD and HDD drives are showing as well as the RAM.

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