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How do I get audio to my Turtle Beach Stealth Series 600 Gen 2 Max?

Anonymous
2023-06-19T04:01:16+00:00

I recently got my headset in the mail and in the progress of setting it up, I've noticed I do not hear anything. I made sure it was updated and I can hear my mic but I could not hear game chat, party chat, or even videos from youtube. When I checked my device settings, it said that there was a slight volume but even still I couldn't hear anything. I've made sure the device transmitter is set to USB and not XBOX.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-08-21T20:06:27+00:00

    Hey Aiden, did you ever get them to work? I’m having the same problem. I just purchased them in July

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  2. Anonymous
    2023-06-19T04:38:32+00:00

    Hi, Aiden. I'm Robinson, and I’m happy to help you today.

    Please check this link to see how to configure your headset on a computer.

    https://support.turtlebeach.com/s/article/Steal...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2023-06-19T20:51:07+00:00

    Hey man, thanks for your help; however, this didn't resolve my problem. I will have to contact tech support.

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  4. Anonymous
    2023-06-19T04:30:37+00:00

    Hey, I tried all the solutions above but to no avail. I will contact Turtle Beach's Customer Service to see what they might have in terms of solutions.

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  5. Anonymous
    2023-06-19T04:18:58+00:00

    Hello Aiden, I'm Jack.

    I'm sorry to hear that you're experiencing issues with your headset. Here are a few troubleshooting steps you can try to resolve the problem:

    1. Check the audio settings on your device: Ensure that the audio output is set to your headset. On Xbox, you can go to Settings > General > Volume & audio output. On other platforms, check the audio settings within the system preferences.
    2. Confirm the headset is properly connected: Make sure the headset is securely plugged into the correct ports on your device. If it's a wireless headset, ensure that the transmitter is connected correctly and has a solid connection.
    3. Test the headset on another device: Try connecting your headset to a different device, such as a computer or smartphone, to see if you can hear audio there. This will help determine if the issue is specific to your gaming console or if it's a problem with the headset itself.
    4. Update the headset firmware: Visit the manufacturer's website and check if there are any firmware updates available for your headset. If there are, follow the instructions provided to update the firmware, as this can often resolve compatibility or performance issues.
    5. Reset the headset: Some headsets have a reset function that you can try. Refer to the user manual or the manufacturer's website for instructions on how to perform a reset.
    6. Contact customer support: If none of the above steps resolve the issue, it's best to reach out to the customer support of the headset manufacturer. They can provide specific troubleshooting advice or help you with any warranty claims if necessary.

    Remember to provide them with specific details about your headset model, the platform you're using, and the steps you've already taken to troubleshoot the issue.

    Regards,

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