Hello Charles, how are you?
From what I understand, even with this problem, you can still access the correct Windows user?
Thus, I recommend that you run all the checks below on your Windows, so if you have a corrupted file, it must be corrected.
First, I recommend downloading and running the tool on the link below, please, for a system check and update:
https://go.microsoft.com/fwlink/?linkid=2171764
Verify that the problem is resolved.
If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.
https://support.microsoft.com/en-us/help/402844...
Verify that the problem is resolved.
If the problem persists, please follow the next guidelines.
Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.
SFC, DISM and CHKDSK.
Use a Windows disk, file and image correction tool
- On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
- Copy and paste the following commands, one line at a time, followed by Enter:
sfc /scannow
dism /online /cleanup-image /CheckHealth
dism /online /cleanup-image /restorehealth
chkdsk /f /r /x
To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.
*** IMPORTANT ***
This is a process that can take some time to complete.