STUTTERING ON ONLY ONE GAME

Hi

Thanks for your reply and your computer information details.

From your processor information, your computer has an integrated graphics card, please temporarily disable the integrated graphics card, check whether your roblox in the process of playing, switched to Radeon integrated graphics, resulting in various delays and swap problems.

To disable the integrated graphics card in Windows 10, follow these steps:

1. Right-click on the Start button (Windows logo) in the taskbar and select "Device Manager" from the context menu.
2. In the Device Manager window, expand the "Display adapters" section to see the list of graphics adapters.
3. You should see two graphics adapters listed: one for your integrated graphics (e.g., Radeon HD Graphics) and one for your dedicated graphics card (e.g., NVIDIA).
4. Right-click on the integrated graphics card (e.g., Radeon HD Graphics) and select "Disable device" from the context menu. A warning prompt might appear; confirm the action if asked.
5. Windows will now disable the integrated graphics card. Your screen might flicker or go blank for a moment, but it should come back once the change is applied.

You can then reopen the Roblox game and check to see if the problem disappears.

Also, please reset your network once to check if your network has a latency for a specific server.

To reset the network settings in Windows 10, you can use the built-in "Network Reset" feature. This will reset all network-related settings to their default values and remove any custom configurations you may have applied. Before proceeding, make sure you know your Wi-Fi passwords and have any network-related settings documented as they will be reset.

Here's how to do it:

1. Click on the Start button (Windows logo) in the taskbar, and then click on the "Settings" gear icon.
2. In the Settings window, select "Network & Internet."
3. On the left side, scroll down and click on the "Status" tab.
4. Scroll down on the right side until you see the "Network reset" option. Click on "Network reset."
5. A new window will pop up, informing you about what will happen when you reset the network. Click on the "Reset now" button to proceed.
6. Windows will now prompt you to confirm your choice. Click on the "Yes" button to confirm the network reset.
7. The network reset process will now begin, and your computer will restart automatically.
8. After the restart, Windows will have reset all network-related settings to their defaults. You will need to set up your Wi-Fi connection again and reconfigure any custom network settings.

Keep in mind that the network reset will remove all your saved Wi-Fi networks, VPN settings, network adapters, and other network-related configurations.

Hi

Welcome to Microsoft community.

From your description you're experiencing stuttering and high ping issues while playing ROBLOX on your PC.

Before that, you need to tell me your computer hardware configuration, such as CPU, memory size and brand, GPU, etc. This can better help you determine the problem.

Let's try to troubleshoot the problem step by step first:

1. Check ROBLOX Settings: Make sure that the graphics settings within ROBLOX are appropriate for your system. Lower the graphics quality settings and see if the stuttering improves.
2. Background Applications: Close unnecessary background applications that might be consuming resources. Check the Task Manager for any resource-intensive processes that might be interfering with the game.
3. Disable Fullscreen Optimizations: Right-click the ROBLOX executable, go to Properties, then Compatibility, and check "Disable fullscreen optimizations."
4. Check for Malware: Run a full system scan using a reputable antivirus or antimalware program to ensure your system is not infected with malware.
5. Power Settings: Check your power settings and ensure your PC is set to the "High Performance" mode, which prevents CPU throttling during gameplay.
6. Adjust NVIDIA Control Panel Settings: If you have an NVIDIA GPU, you can adjust the settings in the NVIDIA Control Panel to optimize performance for specific applications. Set ROBLOX to use the dedicated GPU.
7. Adjust AMD Radeon Settings: If you have an AMD GPU, you can use the AMD Radeon Software to optimize performance for specific applications. Set ROBLOX to use the dedicated GPU.
8. Reset Graphics Settings: Some games have in-game options to reset graphics settings to default. Try resetting the settings within ROBLOX.
9. Check Network Connection: For the high ping issue, ensure you are connected to a stable and fast internet connection. Try connecting to a different network or using an Ethernet cable instead of Wi-Fi.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist

Hello, i used the high performance which helps but the other i either already tried i think its mainly stuttering, packet loss and latency they seem to be the main reasons to whats happening also again if there are fixes for those specifically please say. Now onto the cpu (processor) its AMD Ryzen 5 3400G with Radeon Vega Graphics 3.70 GHz, gpu is geforce rtx 3060 and i dont know what you mean by memory when i checked it said 16gb so if thats it