Computer stuck on black screen

Hi, Tristen,

Sorry to hear you're experiencing this issue.

Here is some troubleshooting that you can try from the Windows Recovery Environment if you didn't already try.

Solution 1: Run the Startup Repair

1-Restart your computer while holding the SHIFT button

2-The Advanced Startup menu will open on the boot.

3-Go to Troubleshoot.

4-Now, go to Advanced Options > Startup Repair

Solution 2: Restore your computer to a previous point

1-Restart your computer while holding the SHIFT button

2-The Advanced Startup menu will open on the boot.

3-Go to Troubleshoot.

4-Now, go to Advanced Options > System restore

5-Select a restore point and click on next to restore

Solution 3: Uninstall recent updates installed

1-Restart your computer while holding the SHIFT button

2-The Advanced Startup menu will open on the boot.

3-Go to Troubleshoot.

4-Now, go to Advanced Options > Uninstall Updates

5-Click on Uninstall the latest quality update and then click Uninstall quality update on the next screen.

Solution 4: Boot in safe mode

Step 1:

1-Restart your computer while holding the SHIFT button

2-The Advanced Startup menu will open on the boot.

3-Go to Troubleshoot.

4-Now, go to Advanced Options > Startup Settings.

5-Click the Restart button.

6-A window with various startup options will show up.

7-Press 5 or F5 on your keyboard to choose Enable Safe Mode with Networking.

8-Wait for your computer to boot.

Step 2: Check if doesn't have any corrupt files on the windows.

1-Right-Click on Start then click on Windows Powershell (admin)

2- Type these commands.

sfc /scannow (and press Enter)

Dism /Online /Cleanup-Image /ScanHealth (and press Enter)

Dism /Online /Cleanup-Image /CheckHealth (and press Enter)

3- The DISM tool will report whether the image is healthy, repairable, or non-repairable. If the image is repairable, you can use the /RestoreHealth argument to repair the image.

4-Type this command and press Enter:

Dism /Online /Cleanup-Image /RestoreHealth

Solution 5: Repair the boot files.

1-Restart your computer while holding the SHIFT button

2-The Advanced Startup menu will open on the boot.

3-Go to Troubleshoot.

4-Now, go to Advanced Options >Command prompt

5-Run these commands:

chkdsk c: /f /r (and press Enter)

bootrec /fixmbr (and press Enter)

bootrec /fixboot (and press Enter)

bootrec /scanos (and press Enter)

bootrec /rebuildbcd (and press Enter)

sfc /scannow (and press Enter)

6-When finished close the command prompt then click to return to the first screen

7-Click to continue to normal boot

In this case, you will need to use another computer to create a bootable USB with the Windows installation to be able to access the Windows Recovery Environment.

1-Create a USB device with an installation image.

You can create using the media creation tool, download it on this link.

https://www.microsoft.com/en-us/software-downlo...

2-Enter on BIOS/UEFI and change to boot from the USB device.

3-On the installation screen click on "Repair your pc" in the left bottom

4-Click on "Troubleshoot" and then the Advanced Options page will appear.

5-Click on "Command Prompt".

6-Run these commands.

chkdsk D: /f /r (and press Enter)

bootrec /fixmbr (and press Enter)

bootrec /fixboot (and press Enter)

bootrec /scanos (and press Enter)

bootrec /rebuildbcd (and press Enter)

sfc /scannow (and press Enter)

7- Reboot your pc

Note for step 6: You need to change to the partition where Windows was installed by default is the D:

1-Type: D: and press enter

2-After that run the command DIR

3-This command will show the Windows folders like Users, Program files ... if these folders are not shown you need to change to another letter E:, F:, G...

4-When you find the partition you can run these commands to repair it.

Hi There, i have similar Problems to the one mentioned above. Black screen with cursor after Log in on WIndows 11. But i cant acces Advanced Settings in WIndows RE. When opening up Windows Update in Settings while on Safe Mode it says that it cant open and that I should retry later. I have a feeling that all of this happende after a System Update but it seems as if all the Options to undo the update are Blocked. Is that normal?

I feel like like I tried all of the usual work arounds suggested for that scenario that I could find on the Internet and allways I hit Wall. For example i cant open ms.settings because of error 2018374635.

Every time I hold my shift while restarting it shows "your pc needs to be repaired" with error 0xc0000185