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Several errors (0xc0000221, 0xc0000098, and others) when trying to install Windows 11 on a new computer

Anonymous
2023-05-17T03:26:50+00:00

Hi everyone,

I recently built a new PC and I'm running into several errors when trying to install Windows 11 for the first time from a CD.

When booting from the install disc, I always get errors about 10 seconds after startup, before leaving the BIOS/UEFI splash screen or reaching the installation process. I don't always get the same error. The most common is 0xc0000098 or 0xc0000221, but I sometimes get 0xc0000225, 0xc0000428, or (one time) 0xc0000001. Also, if I press Enter to try again at the error screen, I don't always get the same error code as the original error, but it's always something from this list. The files that are listed are also inconsistent, and each error can refer to different files on different occasions. For some reason I can't upload photos of the error screens, so I've transcribed them below.

Based on other threads, I have tried enabling/disabling secure boot and fast boot; taking out the graphics card; unplugging all peripherals other than the monitor, mouse, and keyboard. None of these have made any difference. I always get a normal beep code.

I have tried booting a different computer from this install disc and was successful, so it seems like the install media is fine. This makes me think it's a hardware problem, but I'm not sure how to troubleshoot for that. I can see in BIOS/UEFI menus that all the expected components seem to be recognized properly.

All of the components of the build are brand new except for the case and the DVD/CD drive, which I'm reusing from a previous build.

Any help would be appreciated!

Components:

Gigabyte B760M Aorus Elite AX Micro ATX LGA1700 Motherboard

Intel Core i7-13700K 3.4 GHz 16-Core Processor

Corsair Vengeance 32GB (2x16GB)DDR5-5600 CL36 Memory

Crucial P5 Plus 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive

Seagate Barracuda Compute 2 TB 3.5" 7200 RPM Internal Hard Drive

ASRock Challenger D OC Radeon RX 6650 XT 8 GB Video Card

Corsair SF750 750 W 80+ Platinum Certified Fully Modular SFX Power Supply

Noctua NH-U12S 55 CFM CPU Cooler

LG GH24NSC0 DVD/CD Writer

Cooler Master N200 MicroATX Mini Tower Case

Error screen examples:

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because the system registry file is missing or contains errors.

File: \windows\system32\config\system

Error code: 0xc0000098

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because the digital signature of a file or one of its dependencies couldn't be verified.

File: \windows\system32\ntoskrnl.exe

Error code: 0xc0000428

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because the kernel is missing or contains errors.

File: \windows\system32\ntoskrnl.exe

Error code: 0xc0000221

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because the digital signature of a file or one of its dependencies couldn't be verified.

File: \windows\System32\Drivers\Ntfs.sys

Error code: 0xc000428

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The header checksum for this file doesn't match the computed checksum.

File: \windows\system32\boot\winload.efi

Error code: 0xc0000221

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because a critical system driver is missing or contains errors.

File: \windows\System32\drivers\mvumis.sys

Error code: 0xc0000221

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because the system registry file is missing or contains errors.

File: \windows\system32\config\system

Error code: 0xc0000225

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because a critical system driver is missing or contains errors.

File: \windows\System32\drivers\tcpip.sys

Error code: 0xc0000098

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because a critical system driver is missing or contains errors.

File: \windows\System32\drivers\tcpip.sys

Error code: 0xc0000221

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because a critical system driver is missing or contains errors.

File: \windows\System32\drivers\evbda.sys

Error code: 0xc0000221

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because the kernel is missing or contains errors.

File: \windows\system32\ntoskrnl.exe

Error code: 0xc0000098

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Recovery

Your PC/Device needs to be repaired

The operating system couldn't be loaded because a critical system driver is missing or contains errors.

File: \windows\System32\drivers\qevbda.sys

Error code: 0xc0000221

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press ESC for UEFI Firmware Settings

Windows for home | Windows 11 | Install and upgrade

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Answer accepted by question author

  1. Anonymous
    2023-06-11T01:40:03+00:00

    I managed to fix the issue I was having by testing with only one of my RAM sticks. It seems as though one of them was faulty and when I booted using my installation media with only one stick inserted the windows installation screen finally appeared. I’d recommend trying to boot using only one 16GB RAM.

    4 people found this answer helpful.
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6 additional answers

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  1. Anonymous
    2023-07-15T01:27:33+00:00

    I know it's been a while but I wanted to come back to this thread to confirm that this solved the problem. When I tested with only the first RAM stick the install still failed, this time with error 0xc0000221 and file fvevol.sys every time. I then tried with only the other RAM stick and everything went perfectly.

    1 person found this answer helpful.
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  2. Anonymous
    2023-06-10T08:57:50+00:00

    any memory thats ddr 5 must be used with a cpu that tolerates it...i7 processors are too old

    0 comments
  3. Anonymous
    2023-06-10T08:15:40+00:00

    Were you ever able to fix this issue? I'm having basically the exact same problem except I'm not getting error code 0xc0000098, only the other 3 you listed. I just built my PC and also have an i7 13700K as well as the Corsair Vengeance 32GB DDR5 RAM which is leading me to believe there are potentially compatibility issues between the processor and RAM.

    0 comments
  4. Anonymous
    2023-05-17T04:41:32+00:00

    Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution.

    I’m sorry that you are experiencing this issue. The error message you're encountering indicates that the system registry file required for your operating system to load properly is either missing or corrupted.

    Please follow the steps below:

    1. Boot into Windows Recovery Environment: Insert your Windows installation media (DVD or USB) and restart your computer. Choose the troubleshooting or repair option once you're in the recovery environment.
    2. select the "Startup Repair" option in the recovery environment. Windows will attempt to automatically repair any issues preventing the operating system from loading.
    3. If the automatic repair doesn't resolve the problem, try restoring the registry backups. In the recovery environment, select the "Command Prompt" option. Then, run the following commands one by one:

    cd C:\Windows\System32\config\RegBack

    copy * C:\Windows\System32\config

    When prompted to overwrite files, choose "Yes" or "A" (for All) to replace the registry files with the backups.

    1. If the previous steps didn't work, you can manually replace the corrupted registry file with a backup copy. In the recovery environment's command prompt, run the following commands one by one:

    ren C:\Windows\System32\config\system system.old

    copy C:\Windows\System32\config\RegBack\system C:\Windows\System32\config\

    This renames the corrupted system registry file and copies the backup version in its place.

    Check the below link to try Somesolutions

    https://windowsreport.com/0xc0000221/

    How to Boot or Repair Windows computer using the Installation Media

    https://www.thewindowsclub.com/boot-or-repair-w...

    https://www.youtube.com/watch?v=c7Qeg40UheQ

    How to create installation media for Windows

    https://support.microsoft.com/en-us/windows/cre...

    If you still have issues, it might be worth to clean install.

    If the above steps do not help, reach out to me, and I will be happy to help and try my best to resolve your issue. Thank you.

    Best,

    Mostafa

    __________________________________________________

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