Share via

I am locked out of my laptop how do I get back in?

Anonymous
2023-07-20T18:43:30+00:00

My laptop had locked me out it says preparing BitLocker recovery. Then it says you’re locked out enter the. recovery key ID I tried that it wouldn’t let me enter but one number. It asked me if I want to reset PC I clicked yes it says there was an error in resetting the PC then it went to choose an option. There are four options. Continue exit and continue with windows 11 use a device such as USB network connection or Windows recovery DVD troubleshoot reset your PC, which is what I tried and it says turn off your PC. I tried that as well. Once I turned it off waited a while, turn it back on, and it still says preparing bit luck recovery

<Changed to a question>

Windows for home | Other | Accessibility

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-07-21T11:13:00+00:00

    Hello,

    If your system is asking you for your BitLocker recovery key, there are several places that your recovery key may be located, depending on the choice that was made when activating BitLocker. If you saved the key to your Microsoft account, you can access it by going to https://account.microsoft.com/devices/recoverykey. If you printed the key, it may be with important papers related to your computer. If you saved the key to a USB flash drive, plug the USB flash drive into your locked PC and follow the instructions. If your device is connected to a domain (usually a work or school device), ask a system administrator for your recovery key.

    If you are unable to locate the BitLocker recovery key and can’t revert any configuration change that might have caused it to be required, you’ll need to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files.

    Let me know if this helps or we can explore other options.

    Cristiana

    1 person found this answer helpful.
    0 comments