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How do I reinstall USB generic audio driver (USB audio device)?

Anonymous
2023-06-22T16:47:25+00:00

Hello

I accidently uninstalled the USB generic audio driver a few months ago. As result, I couldn't hear any sound coming from my PC nor use a mic. One of my family members decided to use a 3rd party software to backup to the last backup we did for this PC. Up until now, I can hear sound again, but my plug and play microphone does not work. I figured my plug and play mic needs the USB generic audio driver to work but I also can't find the "USB audio device" in Device Manager.

I am not familiar with a lot of computer terms, so a detailed but simple explanation on how to fix this would be great.

Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Ivan B 109.3K Reputation points Independent Advisor
    2023-06-23T01:30:27+00:00

    Hi , Evan_88.

    https://go.microsoft.com/fwlink/?LinkId=691209

    Select Download tool now, and select Run. You need to be an administrator to run this tool.

    If you agree to the license terms, select Accept.

    On the What do you want to do? page, select Create installation media for another PC, and then select Next.

    The application will automatically identify the correct version of windows 10 for your system, from Next.

    Select which media you want to use ISO file. Save an ISO file to your PC

    Wait for the application to perform the iso download and after finishing the download it will close automatically.

    After downloading, find the Windows 10 ISO file on your PC, right-click and select “Mount”. If the option is not available, select “Open With” and “Windows Explorer”

    1. Run the “Setup” application, present inside the Windows 10 ISO, to start the installation on the PC.
    2. With the ISO files folder open, click on the “Setup” executable to continue installing Windows 10.
    3. After that, a Get Important Updates window will appear along with the two options Select: Not now
    4. Uncheck the box I want to help improve your Windows installation to skip sending unknown data to Microsoft about the installation process Next
    5. After that, a License Terms window will pop up, here you have to click on the Accept button.

    6.Now another “Choose what to keep” window or “Ready to install” window will pop up.

    At this point, you need to change some settings. Click the “Change what to keep” link

    1. You can now see the “Choose what to keep” window along with the three options given below:

    Select Keep My files and Programs.

    Then click on the Next button.

    Finally, the Ready to Install window will appear along with the Install button.

    In this step, you have to click on the Install button to start reinstalling Windows 10. During this process, your computer or laptop may restart sometimes.

    And just wait for the clean and fully automatic installation procedure.

    Independent Advisor - Community

    Thanks

    9 people found this answer helpful.
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  1. Ivan B 109.3K Reputation points Independent Advisor
    2023-06-22T17:21:48+00:00

    Hi , Evan_88.

    I am Ivan, I will help you with this.

    What is the model of your headphone or Microphone?

    Independent Advisor - Community

    Thanks

    1 person found this answer helpful.
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  2. Anonymous
    2023-06-22T18:02:30+00:00

    Here it is :

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  3. Ivan B 109.3K Reputation points Independent Advisor
    2023-06-22T17:59:13+00:00

    Hi , Evan_88.

    In that case, you take a screenshot of the device manager in the USB tab and post it here.

    Independent Advisor - Community

    Thanks

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  4. Anonymous
    2023-06-22T17:43:55+00:00
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