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No Audio Device plugged Amd high definition audio not plugged please help.

Anonymous
2023-07-25T09:36:15+00:00

I don't know what happened suddenly my speakers aren't working. I always you HP support assistant to update my drivers. MY model is HP 14s - fq1024 AU(Ryzen 3 5300U). Please help me out. Thanks in advance.

Things I did
* uninstalling and reinstalling the amd high definition audio drivers

* system restore
* DISM method

* clean boot up

but nothing working

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-07-29T11:42:25+00:00

    An inplace upgrade is different than a reset using cloud download.

    Thought the issue could be a physical damage to the audio port.

    An audio port has a metal strip in it which is pushed sideways when a headset is plugged in. This cuts off the connection to speakers and instead send the audio through the headset but if this piece is broken or bent inside the audio jack it can cause a problem similar to the one you are having i.e. no audio though port or speakers but audio through external monitors since they utilise a seperate audio path.

    Give the inplace upgrade a try so any windows related issue can be ruled out which would mean the issue is with the hardware side.

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  1. Anonymous
    2023-07-26T14:23:21+00:00

    Yeah I did try that but its not working. The thing I found is in Input and output audio devices there is no output speaker driver . I done reset 2 times but no use. Help me. Thanks in advance

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  2. Anonymous
    2023-07-26T08:50:54+00:00

    Please try these steps :

    Download and store this driver : https://ftp.hp.com/pub/softpaq/sp141001-141500/...

    Then right click on start button and click on device manager.

    click on sound video and game controllers

    then right click on your audio driver

    click on uninstall device

    Once this is done double click on the file you had downloaded earlier and install it.

    Once this is done restart your laptop.

    Disclaimer: this is a non Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (potentially unwanted products). Thoroughly research any product advertised on the site before you decide to download and install it

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  3. Anonymous
    2023-07-25T10:23:34+00:00

    No, It is not working even if plug in my earphones. However If my laptop connected through HDMI to other monitor the monitor shows up in the output audio devices. Also my BIOS is up to date. thanks in advance

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  4. Anonymous
    2023-07-25T10:18:21+00:00

    Hello Savitri,

    I am Jaspreet Singh.

    Are you able to use headphones normally or other audio connections like usb audio etc? If yes it would mean there is an issue with the speakers themselves or you are missing a BIOS update.

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