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Intel Wi-Fi driver keeps disconnecting / partial or ambiguous device match?

Anonymous
2023-06-17T18:33:33+00:00

I have a 1.5 year old ASUS TUF Gaming Laptop F15 (model number is FX506HM) and this is the only time I have had issues with it, which has been going on since about mid-late 2022.

I have been having issues where my driver for one of my network adapters (Intel Wi-Fi 6 AX201 160mHz) keeps disconnecting or stops working. At first it started when I would shut the lid or if it would fall asleep, and I found the only solution at that time was to simply set it to not reconnect automatically so that every time my laptop would be awakened from sleep, I have to reconnect manually. Because if I didn't do that, I would have to uninstall then reinstall the driver and have to enter my password again. Although, I guess on a bright note it's kind of forced me to memorize my wi-fi password. 😂

At first I thought this was a result of a conflict between the driver and the later iterations of Windows 10, as my driver supports both Windows 10 and 11. So I figured I would update to Windows 11 to see if that would fix the issue, and it did for a while. But about a month or so ago, the issue has come back. However, it has recently gotten worse for the past 2 weeks, to the point where sometimes it just disconnects out of the blue, and no matter how many times I reinstall the driver, it takes a couple tries to get it to finally start working again.

I don't believe it is a hardware issue, simply due to the age of my laptop and the fact it restarts itself, even if it takes a couple of times to get it going. I have tried updating the driver, doing a full reinstall of the driver, and still no dice. I have seen people have issues with the Realtek driver but not the Intel, but nevertheless, I have tried fixes from that as well and haven't had any success.

This is the error message from the events log:

Device settings for PCI\VEN_8086&DEV_43F0&SUBSYS_00748086&REV_11\3&11583659&0&A3 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp_wfd\4&bdfe4dd&8b&263

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}

Location Path:

Migration Rank: 0xF000FFFFFFFFF122

Present: true

Status: 0xC0000719

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-06-21T19:03:47+00:00

    An outdated version of the Chipset driver could cause this problem. Check if you are using the latest version of the Chipset driver, you can use the Intel Driver & Support Assistant to download and install the latest version of the Chipset driver.
    https://www.intel.com/content/www/us/en/support...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Another thing that could cause this problem is the "Channel Width or channel bandwidth" setting in the Wifi driver.
    1-Right-click on Start then click on Device Manager
    2-Click to expand the Network adapters
    3-Right-click on the Wifi driver and click on properties
    4-Click on the "Advanced" tab
    5-Search for "Channel Width or channel bandwidth" and click on that, then set it to 40MHz
    6-Click on Apply and Ok to save the change and check if the problem was fixed

    Okay, so I tried the Channel Width settings, which didn't work.

    However, I did update some system device drivers (which I am guessing are the chipset you meant), and that seemed to solve the issue until I logged on today.

    2 people found this answer helpful.
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  2. Anonymous
    2023-06-18T23:12:57+00:00

    An outdated version of the Chipset driver could cause this problem. Check if you are using the latest version of the Chipset driver, you can use the Intel Driver & Support Assistant to download and install the latest version of the Chipset driver.

    https://www.intel.com/content/www/us/en/support...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Another thing that could cause this problem is the "Channel Width or channel bandwidth" setting in the Wifi driver.

    1-Right-click on Start then click on Device Manager

    2-Click to expand the Network adapters

    3-Right-click on the Wifi driver and click on properties

    4-Click on the "Advanced" tab

    5-Search for "Channel Width or channel bandwidth" and click on that, then set it to 40MHz

    6-Click on Apply and Ok to save the change and check if the problem was fixed

    1 person found this answer helpful.
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  3. Anonymous
    2023-06-17T23:16:39+00:00

    There is a new version of the Wifi driver on the Intel website released on 3/23/2023, downloading and installing the driver from this link should fix the problem.

    https://www.intel.com/content/www/us/en/downloa...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2023-06-17T21:40:03+00:00

    Hi, tmcdonald13,
    Sorry to hear you're experiencing this issue.

    Usually, this problem is caused by a corrupted or outdated driver. Please provide some more details to help to identify what is causing the problem. Attach a screenshot of the System Information Page:

    1-Right-click on Start then click on Run
    2-Type: msinfo32 and click on Ok

    And a screenshot of the version of the driver installed:
    1-Right-click on Start then click on Device Manager
    2-Click to expand the Network adapters
    3-Right-click on the Wifi driver and click on properties
    4-Take a screenshot of the General and Driver tab

    Okay, here is the summary

    And here is the two driver tabs:

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  5. Anonymous
    2023-06-17T20:19:52+00:00

    Hi, tmcdonald13,

    Sorry to hear you're experiencing this issue.

    Usually, this problem is caused by a corrupted or outdated driver. Please provide some more details to help to identify what is causing the problem. Attach a screenshot of the System Information Page:

    1-Right-click on Start then click on Run

    2-Type: msinfo32 and click on Ok

    And a screenshot of the version of the driver installed:

    1-Right-click on Start then click on Device Manager

    2-Click to expand the Network adapters

    3-Right-click on the Wifi driver and click on properties

    4-Take a screenshot of the General and Driver tab

    0 comments