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Windows 11 freezes after wake up

Anonymous
2023-05-13T13:03:45+00:00

Hello;

After I switched to windows 11, it freezes after a long sleep ( maybe 4 5 hours). I do not get the same problem if the sleep duration is 1 -2 hours. After waking up from a long sleep, windows shows the log in screen and then it freezes or sometimes I am able to enter 2-3 digits of my pin, then it freezes. I then have to turn my pc off with the power button. Windows also does not generate memory dump file( I have set the settings, not generated), I guess since it is not a blue screen crash, just a freeze. However, I did find the problem in the system logs. I always get these 2 errors when it freezes.

  • The AESMService service failed to start due to the following error: 

The service did not respond to the start or control request in a timely fashion. (event 7000)

  • A timeout was reached (45000 milliseconds) while waiting for the AESMService service to connect. (event 7009)

Steps I have tried so far;

  • update every driver
  • disable fast startup
  • check for malwares
  • check for harddrive corruptions
  • disable intel sgx from bios

Nothing helped. Here are the specs of my pc:

Lenovo Thinkpad T580 (Type 20L9, 20LA) Laptop (ThinkPad) - Type 20L9

I need help urgently.

Thanks

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-06-07T22:22:00+00:00

    Hello everyone:

    I also disabled hibernate completely. It seems like the issue is resolved. Maybe sgx was not the problem at all, just hibernate. So if you have problems just after wake up, disable hibernate completely.

    Best regards

    4 people found this answer helpful.
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  2. Anonymous
    2023-05-15T08:44:20+00:00

    Hi Eren, thank you for your response

    Since the driver had been updated and reinstalled, and Windows and BIOS are up to date but the issue persists, I suggest an in-place repair. An in-place upgrade allows you to go from an older operating system to a newer one while keeping your settings, personal files, and data intact while repairing corrupted system files, apps, and even incompatible drivers on the system.

    Here is a link you can refer to.

    https://answers.microsoft.com/en-us/windows/for...

    I hope this helps. Feel free to reply if you still need further assistance, and I'll be more than happy to assist you.

    1 person found this answer helpful.
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  3. Anonymous
    2023-05-18T11:38:37+00:00

    Hello;

    I did the steps. The error with SGX disappeared, but still freezes after waking up. And unfortunately, minidump is again not generated.

    Best regards

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  4. Anonymous
    2023-05-15T08:35:03+00:00

    Hello;

    It did not help. As mentinoned in my initial post, all drivers are updated and double checked with Lenono system update software. Regardles off if the pc is plugged or not, I experince the same issue after 3 4 hours of sleep.

    Best regards

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  5. Anonymous
    2023-05-13T16:14:12+00:00

    Hello,

    My name is Hanem, an independent advisor, and I'm here to help you.

    I'm sorry that you are experiencing this issue, and I will try my best to assist you.

    Kindly reinstall the battery driver and check if the issue persists.

    Press the Windows key + R, type devmgmt.msc, and click OK.

    Double-click the Batteries option to expand it and right-click the Microsoft ACPI-Compliant Control Method Battery device.

    Now, select Uninstall device.

    Click the Uninstall button and restart your PC to reinstall the driver.

    If the issue persists, also check if there are any pending firmware and BIOS updates from the Lenovo website for your device model.

    I hope this helps. Feel free to reply to this email, and I'll be more than happy to assist you.

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