Screen never turns off when idle

If anyone runs into this issue, I was able to resolve it. Specifically, this was an issue with my GPU firmware (not driver).

I am using an RTX 3080Ti. Seems like the firmware that launched with it had an issue with the Display ID, and that was causing Windows to fail to send the screen to off apparently. I updated the firmware (https://nvidia.custhelp.com/app/answers/detail/a_id/5233/~/nvidia-gpu-firmware-update-tool-for-displayid) and everything works as expected!

Dear Francis Carriere

Welcome to Microsoft Community.

I understand that you currently do not seem to be able to lock the screen.

I note that you have used the powercfg /request command to view application and driver power requests. A power request prevents the computer from automatically turning off the monitor or going into low-power sleep mode. Your query resulted in no other application and driver power requests.

Setting the lock screen but not being able to lock the screen could be due to some software or hardware calling the system. Let's narrow down the problem with the following tests.

• Third party software interference can prevent your computer from going to the lock screen. I recommend trying **** a clean boot, which starts Windows with a minimal set of drivers and startup programs. It can be used to determine if background services or programs are interfering or causing problems. At first glance, these "clean boot" steps may seem complicated. However, to avoid any trouble for you, follow them step by step in order. If no problems occur after a clean boot, the error report is related to third-party software. (If you have installed third-party security software, such as 360, McAfee, etc., please uninstall the third-party security software before clean booting.)
• Hardware can also affect a computer's ability to enter a lock screen state. Certain hardware has the ability to continuously mobilise the computer, thus preventing it from locking the screen. You can find and disable hardware devices that you do not want to wake up your computer by following these steps

1. Type CMD in Search and run as administrator.
2. Type the command and enter.

    powercfg /devicequery wake_armed
   

3. Using this command, you can view the devices that can mobilise the computer. If there is a device you don't need, you can disable it by doing the following. This is a mouse example, replace the device you are looking for above with double quotes.

    powercfg /devicedisablewake "HID-compliant mouse (003)"
   

If there are any questions along the way, please share them with me in your reply.

Thanks for your patience and understanding!

Best Regards,

LucyW-MSFT | Microsoft Community Support Specialist

Nothing helped but I found a fix.

1. Turn off your PC
2. Unplug all USB cables (mouse, keyboard, camera etc...)
3. Unplug video cable from GPU
4. Unplug power cable from PC
5. Press and hold 10 sec. power button on your PC
6. Wait 10 minutes
7. Plug in all cables in order: video cable in GPU, USB cables than power cable in PSU (PC)
8. Turn on PC.

That's it!

I have the same issue where the laptop just does not turn of. I have tried to reset and restart the computer but that does not seem to get the laptop to turn off after the alloted time. I am not sure what is causing this to occur but any help or advice would be appreciated. Thank you.

If anyone runs into this issue, I was able to resolve it. Specifically, this was an issue with my GPU firmware (not driver).

I am using an RTX 3080Ti. Seems like the firmware that launched with it had an issue with the Display ID, and that was causing Windows to fail to send the screen to off apparently. I updated the firmware (https://nvidia.custhelp.com/app/answers/detail/a_id/5233/~/nvidia-gpu-firmware-update-tool-for-displayid) and everything works as expected!

I tried updating the firmware according to the nVidia URL listed and in the past 24hrs, my monitor was able go to sleep at the configured timing. Thank you