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Microsoft Basic Display Adapters error 31

Anonymous
2023-08-09T14:27:00+00:00

I'm trying to fix an issue with my driver's. I've uninstalled my other driver's and now am left with two Microsoft basic display adapters in device manager. One has the yellow warning icon and in properties it says "This device is not working properly because Windows cannot load the drivers required for this device (Code 31). The driver trying to start is not the same as the driver for the POSTed display adapter."

I don't know how to fix this and other recommendations found online didn't work. I've tried restarting it, updating it, etc. and that hasn't fixed it.

Any help is appreciated!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-11-05T18:54:33+00:00

    Here is the fix I used to resolve the same problem of the error code 31 on the Microsoft Basic Display Adapter found in Windows Device Manager.

    The conditions I was working with, Hardware installed:

    • Ryzen 7 7800X3D (CPU)
    • Gigabyte RTX 3070 Ti (GPU)

    The drivers from the GPU were all up to date.

    The attempt to reinstall drivers via Device Manager failed, same error 31 code.

    My CPU has integrated graphics, so I went to AMD website support page for that CPU
    (see URL: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-processors/amd-ryzen-7-7800x3d )

    I downloaded their Auto-Detect and Install tool for my windows version and installed it.

    Using that tool, it detected all the AMD related hardware and installed all the AMD drivers I required. When that finished, the Microsoft Basic Display Adapter driver that was in error, was removed, replacing it with the drivers for my CPU (AMD Radeon Graphics drivers).

    A reboot was required to complete the install.

    This fix showed the error was due to the missing CPU display drivers, not the GPU drivers. My CPU has integrated graphics, and thus, required the necessary drivers for it to work with my windows version.

    My BIOS would adjust settings to work accordingly since I do have a dedicated video card (GPU).

    Hope that clears it up for you. :)

    10+ people found this answer helpful.
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  2. DaveM121 871.3K Reputation points Independent Advisor
    2023-08-09T15:01:59+00:00

    Hi Parker,

    I am Dave, I will help you with this.

    If you are seeing the Microsoft Basic Display Adapter listed in Device Manager, that means you have no graphics drivers installed, that current driver is only used when you are installing Windows.

    Go to the support page for your PC on the manufacturers website, then from there, download and install the version of graphics drivers they provide.

    6 people found this answer helpful.
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  3. Anonymous
    2023-08-09T15:36:01+00:00

    I downloaded the graphics drivers and checked device manager and now it says I've got an error 43.

    3 people found this answer helpful.
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  4. DaveM121 871.3K Reputation points Independent Advisor
    2023-08-09T16:21:33+00:00

    The RX 6600 XT drivers are installed correctly on the top device

    The bottom device is a Radeon Vega 8 integrated graphics that is on your AMD processor, you need to find and install the drives for that too.

    2 people found this answer helpful.
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  5. DaveM121 871.3K Reputation points Independent Advisor
    2023-08-09T15:47:30+00:00

    1

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

    2

    Open Device Manager, then expand the Display Adapters section, please provide a screenshot of that window.

    3

    Please provide a link to where you downloaded the drivers from.

    2 people found this answer helpful.
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