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My acer laptop is only showing a blue screen and cursor, please help

Anonymous
2023-08-31T03:47:58+00:00

A few days ago my screen started glitching. And then I tried to update it and restart it. But then it shut off. I then decided to charge it and then leave it for a while. After that I I off the charger and haven't used it until now. I opened my laptop to see a blue screen, when I turned it on it only showed my cursor.

I can't see my apps whatsoever, it's only a blue screen with my cursor. I don't know how to fix this problem I'm having. I don't want to buy a new laptop because I only got this laptop around 1 or 2 years ago..

I watched some YouTube tutorials and tried pressing the keys and such but my laptop is still the same. It still has the blue screen on. Please help

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-08-31T04:40:56+00:00

    Hi SophiaCA -

    I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

    May I ask you to send a picture of your concern for me to further assist you. In the meantime, kindly try to perform the steps below.

    1. Make sure that your computer is off then proceed to step 2.
    2. Turn on your computer and of the first sign of Windows or your manufacturer's logo, press and hold your power button for 5 seconds or until it shuts down.
    3. Again, turn on your computer and of the first sign of Windows or your manufacturer's logo, press and hold your power button for 5 seconds or until it shuts down.
    4. Lastly, turn on your computer and let it boot. It should boot your computer to Windows Recovery Environment.
    5. Select Troubleshoot then select Advanced Options.
    6. From there, try to perform the Startup Repair, System Restore or Reset your PC.

    Feel free to reach back if you need any further assistance.

    Hope this help. Have a good day.

    Thank you,

    Jerico T.

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  2. Anonymous
    2023-08-31T08:02:32+00:00

    Hi SophiaCA -

    I'm glad your computer is now fine. About your question, yes, there's a big possibility that your computer may crash or even worse, corrupt your system if Windows update got interrupted during the process. I would suggest that you make sure your laptop is plugged in if there's an update to prevent further issues in your system :)

    If you need any further assistance, I'll be here.

    Regards,

    Jerico T.

    2 people found this answer helpful.
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  3. Anonymous
    2023-08-31T07:39:52+00:00

    I left it for awhile and to charge it since I suspect that it was low battery. But now my acer laptop is fine after I shut it off and turn it on. Thank you for the help.

    I have a question. Is it possible that the windows 11 acer laptop crashes in the middle of an update when it is low batt? I think that was a mistake I've done.

    1 person found this answer helpful.
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