Share via

I am unable to get my device to connect to my laptop through Bluetooth. What do I do?

Anonymous
2023-08-13T03:40:17+00:00

So, I have this pair of earbuds, my google pixel buds pro, and I cannot for the life of me get them to connect to my computer. I was previously able to get them to connect. When I turn them off, sometimes my laptop will not recognize that and keep them connected as a sort of ghost pairing. I can't just click disconnect or remove device to get them to disconnect, I have to do Remove Device and then turn off my Bluetooth. I did this, and then next time I went to connect them, they wouldn't show up in the pairing list. At first, I thought it might be a problem with my PC, so I tried connecting a pair of headphones, a keyboard, and a different pair of earbuds. They all worked fine. I tried connecting my Pixel Buds to other devices, and they all connected perfectly well. I then tried updating my computer and Bluetooth drivers, which did absolutely nothing. After that, I went to the Services app and force stopped and restarted my Bluetooth stuff. That did nothing. I then tried the Troubleshooting app, which also led nowhere. Finally, I went to device manager to reinstall my drivers in Device Manager, and noticed that my earbuds were still connected (Screenshot Here: https://imgur.com/a/Np9lmQ7). I tried manually removing those, then noticed they were also in audio devices, so I removed them there too. After reinstalling my Bluetooth drivers, I tried pairing my earbuds again, put them in pairing mode and they still didn't show up in the device list. Afterwards, I noticed they reappeared under Bluetooth in Device Manager. That's where I am right now.

EDIT: The earbuds are now connected and working somehow, after I did nothing, but there is no Bluetooth connection to them listed. All I would like now is a way to recover that listing so I can manage them again.

Windows for home | Windows 11 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-08-16T22:14:48+00:00

    Tried this, nothing new happened after setting up earbuds and renaming them. Still unable to connect.

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-08-30T08:19:02+00:00

    Hello Colin Rowan.

    Thanks for your reply.

    Please follow this article and check the Bluetooth version you use now.

    What Bluetooth version is on my PC? - Microsoft Support

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Tommy-MSFT | Microsoft Community Support Specialist

    0 comments
  3. Anonymous
    2023-08-23T23:47:46+00:00

    I attempted this on a new profile, same results.

    0 comments
  4. Anonymous
    2023-08-21T01:45:17+00:00

    Hello Colin Rowan.

    Thanks for your reply.

    Could you create a new test account, and switch to the newly created account to see if connect is working as normal?

    This troubleshooting step can help isolate the problem due to an invalid profile configuration. 

    Create a local user or administrator account in Windows - Microsoft Support

    You can also contact Google to help you solve your issue.

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Tommy-MSFT | Microsoft Community Support Specialist

    0 comments
  5. Anonymous
    2023-08-14T09:54:05+00:00

    Hello Colin Rowan.

    Welcome to Microsoft Community.

    Regarding to your information I assume that you can't connect your earbuds only happened on one laptop.

    It seems that there is some feedback about not being able to find this headphone in network , similar to what you have experienced on

    specific devices. Perhaps you can try resetting your headphones to initialize all settings and then try again to see if you can find and

    connect your headphones.

    According to the information online, you can reset the earbuds using this method.

    Hold down the outer shell button for about 30 seconds.

    Release your hand when the status indicator light stops flashing.

    Then, the indicator light on your Buds Pro case should start flashing white and orange to indicate that your Buds have been fully reset.

    If you do this, the Pixel Buds Pro will be restored to factory settings.

    For specific instructions, you can contact Google for assistance.

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Tommy-MSFT | Microsoft Community Support Specialist

    0 comments