My Win11 PC boots into a black screen

Run into the same issue last thursday.

I made the device quasi-operational by disabling the graphics card.

You can do this either by either booting up in safe mode or connecting external display via usb-c dock. Both will let you in.

Then, disable the "Intel Iris Xe Graphic" in "Display Adapters" tab in the Device Manager. Windows will then use some basic software render and the integrated display will work. However you will not be able to connect external display.

You can turn it back on to make external display work, but don't forget to turn it off again, because getting to safe mode with black screen is kinda tedious.

However, the software rendering is sort of sluggish, so it's definitely not a permanent solution.

I ran into the same issue on the same product recently and I'm 90% percent sure it's something wrong with drivers update.

I can log in to the system with Windows Hello (can hear the sound) but the display just won't turn on.

So the safe way to get out of this imo is to format and install, and totally disable network connection to prevent the faulty driver being installed automatically.

Hi, good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

If most methods fail, you may need to consider performing a Clean Installation of Windows 11.

Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 11". Instructions inside the link.

Note: Please make sure to uncheck the "Use the recommended options for this PC" box.

https://www.microsoft.com/software-download/win...

Please try checking the link below for more details.

https://www.elevenforum.com/t/create-windows-11...

If you want to retrieve your important files, Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

Click Repair your computer > Troubleshoot > Command prompt

Type: notepad.exe

Press Enter

Click File, then Open

This will open a Mini-Explorer that you can use to find folders or individual files that need to backup, right click the files to Send to USB flash drive.

Kindly refer to the link below on How to perform a Clean Installation of Windows 11

https://www.elevenforum.com/t/clean-install-win...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello Kyle,

I hope you are good.

What happens starting from booting until getting welcome Page:

The BIOS (Basic Input/Output System) performs a POST (Power-On Self Test) to check the hardware components.

If everything is working correctly, the BIOS loads the bootloader from the hard drive or SSD.

The bootloader then loads the operating system into memory and starts it running.

The operating system then goes through several stages of initialization before it displays the welcome screen.

What i want to say that you did all steps which help to get your Windows back. As you said that you did Full Format and Clean Installtion of Windows But that not helped too.

In This Case i Assume it might be an Hardware Issue especially in RAMs or Graphic Card.So i suggest to try test your PC RAM may be they are corrupted. If your RAM working fine then focus on Graphic Card by uninstall or rollback the driver of graphic card or replace it.